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The Account Officer integrates all aspects of the customer experience and directs the organisation to ensure that customer expectations are set, met or exceeded.\nKey accountabilities\nDelivering customer account revenue, cash and debt targets.\nDefining and implementing customer account strategies using account management processes.\nBuilding customer relationships and acting as a primary interface with RollsRoyce.\nManagement of Customer Satisfaction\nSupport the forecasting inputs taking into account customer intelligence\nSupporting service delivery and customer adherence to line of balance\nCoordinate and drive profit improvement from existing packs\nQualifications\nQualified to at least degree level or equivalent industry experience.\nA good understanding of Rolls-Royce products and services.\nExtensive experience of working directly with customers and delivering to their expectations.\nExperience of operating in a complex global environment and managing multi-national teams.\nUnderstanding of the aviation industry is preferable.\nCustomer Service Excellence\nProcess & Data Accuracy.\nTask Execution.\nAbility to speak Mandarin and English is essential.\nAs part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. 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