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These will include focused accountabilities for service line needs specific to a region. This will also include the integration and execution of fleet campaign roll programmers. Use influence, VOC and local knowledge to priorities outcomes that are proactive whilst managing reactive concerns. Work directly with customers as required to achieve this.\nSupport Customer Account business meetings with appropriate and standardized operational content. Cadence in-line with segmentation principles.\nLead the EIS process for new OE and transitioned fleets to provide seamless operational readiness for customers.\nDefinition, prioritization and sentencing/allocation of Services-related Customer complaints, SDFs and Customer Satisfaction metrics.\nQualifications\nQualified to at least degree level or equivalent industry experience.\nA good understanding of Rolls-Royce products and services.\nExtensive experience of working directly with customers and delivering to their expectations.\nExperience of operating in a complex global environment and managing multi-national teams.\nUnderstanding of the aviation industry is preferable.\nProject management experience.\nA digitally curious nature - experience of improving our tools and processes.\nAbility to speak Mandarin and English is essential.\nAs part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.\nJob Category\nServices Customer TrainingPosting Date\n02 Sept 2026; 00:09","description_format":"text","description_chars":1794,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Aerospace Manufacturing","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-11T11:24:36Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.151,"p_room":0.28,"age_days":53,"expected_fill_days":14,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/rolls-royce-trainee-customer-operations-officer-2","json_url":"https://alion.io/job/rolls-royce-trainee-customer-operations-officer-2.json","meta":{"generated_at":"2026-10-25T17:44:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25341,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6805},"rest":"https://alion.io/mcp/rest/get_company?id=6805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frolls-royce-trainee-customer-operations-officer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frolls-royce-trainee-customer-operations-officer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frolls-royce-trainee-customer-operations-officer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rolls-royce-trainee-customer-operations-officer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frolls-royce-trainee-customer-operations-officer-2"}]}