{"id":1254091,"url":"https://alion.io/job/romulus-digital-helpdesk-technician","title":"Helpdesk Technician","company":{"id":3806826,"name":"Romulus Digital","domain":"romulus.digital","url":"https://alion.io/company/romulus-digital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3000,"max":6000,"currency":"SGD","period":"month","gross":true,"usd_annual":56376},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-18T00:00:00Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Location: Singapore\n\nJob Type: Full-time / Contract\n\nAbout Us: Romulus Digital is a dynamic technology company supporting clients across the region, including Singapore. We connect skilled technology professionals with opportunities to contribute to meaningful projects while helping our clients strengthen their digital and IT capabilities.\nWe are currently seeking a Helpdesk Technician to provide onsite IT support for one of our clients in Singapore.\nJob Description: As a Helpdesk Technician, you will be part of the frontline IT support team responsible for ensuring users can work effectively with their devices, applications, and workplace technology.\nThe role involves handling day-to-day technical requests, resolving common hardware and software issues, supporting Microsoft platforms, managing user access, maintaining IT assets, and coordinating with internal technical teams and external vendors when further assistance is required.\nThis is an onsite role supporting operations between 7:00 a.m. and 5:30 p.m. (GMT+8), across Monday to Sunday, including Singapore Public Holidays, based on the assigned roster.\nKey Responsibilities: Minimum 3 years of relevant professional experience in IT helpdesk, service desk, desktop support, or end-user computing support.\n\nServe as the first point of contact for users requiring technical assistance, resolving common IT issues and directing more complex matters to the appropriate support teams. \n\nProvide day-to-day support for workplace technology, including computers, laptops, printers, accessories, and other end-user devices. \n\nAssist users with Microsoft 365 applications and carry out routine administration activities within the Microsoft 365 environment. \n\nHandle initial troubleshooting for Microsoft Dynamics 365 incidents, gathering relevant information and coordinating escalation where specialist application support is required. \n\nProcess approved user account and access requests while ensuring permissions are assigned in line with established security and operational procedures. \n\nSet up, configure, update, and troubleshoot end-user devices and business applications. \n\nKeep IT asset records current by tracking equipment assignments, locations, ownership, condition, and lifecycle status. \n\nLiaise with technology vendors and service providers on equipment servicing, software licensing, warranty claims, technical support, and related operational matters. \n\nCarry out scheduled equipment checks and maintenance activities to help minimize service interruptions and hardware-related issues. \n\nMonitor the general health and availability of end-user systems and address identified issues proactively where possible. \n\nSupport the setup and operation of meeting room technology, including video conferencing, displays, audio equipment, and associated peripherals. \n\nDiagnose basic connectivity and network-related problems and work with the Network and Cybersecurity Engineer when issues require further investigation. \n\nMaintain clear records of support requests, actions taken, issue resolution, and relevant operational information. \n\nContribute to other day-to-day IT support activities required to maintain reliable technology services for the client. \n\nRequired Skills & Qualifications Diploma, Degree, or relevant professional qualification in Information Technology, Computer Science, Information Systems, or a related field. \n\nPractical experience supporting end users in a helpdesk, desktop support, service desk, or similar IT support environment. \n\nGood working knowledge of Windows-based desktops and laptops, printers, peripherals, and standard workplace applications. \n\nFamiliarity with Microsoft 365 administration and troubleshooting. \n\nBasic understanding of Microsoft Dynamics 365 or experience supporting enterprise business applications. \n\nExperience handling user accounts, access permissions, and routine system administration activities. \n\nAbility to diagnose and resolve common hardware, software, device, and connectivity issues. \n\nBasic understanding of networking concepts and common LAN/Wi-Fi troubleshooting procedures. \n\nGood organizational skills with the ability to maintain accurate IT asset and support records. \n\nStrong communication and customer service skills when assisting both technical and non-technical users. \n\nMust be available to work on a shift/roster basis, including weekends and Singapore Public Holidays, in accordance with operational requirements.\n\nPreferred Skills & Qualifications Previous experience supporting users within an enterprise, managed services, or client-facing IT environment. \n\nExposure to IT service management or service desk ticketing platforms. \n\nFamiliarity with ITIL practices and structured incident/request management processes. \n\nRelevant Microsoft, desktop support, or IT service management certifications would be advantageous. \n\nExperience supporting meeting room, video conferencing, and workplace collaboration technologies.\n\nExposure to endpoint management, software deployment, patching, and device lifecycle management. \n\nKnowledge of, or experience working with, omni-channel and multi-touchpoint e-commerce systems, platforms, and operational workflows will be an advantage.\n\nWhy Join Us? Opportunity to work with regional and international clients on real-world technology environments. \n\nCompetitive compensation aligned with experience and capabilities. \n\nExposure to enterprise platforms and modern workplace technologies. \n\nAccess to professional development, technical training, and certification opportunities. \n\nCollaborative working environment with support from experienced technology professionals. \n\nOpportunities to broaden your technical capabilities and grow within Romulus Digital.\n\nHow to Apply:\nInterested candidates are invited to submit their resume and cover letter to \n with the subject line Helpdesk Technician\n\nSkills\nMicrosoft 365, Information Technology Requirements, Helpdesk Support, Software Troubleshooting, Continuous Quality Improvement, First Line Technical Support, Application Support Management, Computer Literacy, Customer Feedback, Technical Support","description_format":"text","description_chars":6177,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:56:20Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.665,"p_room":0.55,"age_days":25,"expected_fill_days":19,"reasons":["seen:25","velocity","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":56376,"is_top_pay":false},"html_url":"https://alion.io/job/romulus-digital-helpdesk-technician","json_url":"https://alion.io/job/romulus-digital-helpdesk-technician.json","meta":{"generated_at":"2026-10-14T02:51:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3806826},"rest":"https://alion.io/mcp/rest/get_company?id=3806826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fromulus-digital-helpdesk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fromulus-digital-helpdesk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fromulus-digital-helpdesk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/romulus-digital-helpdesk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fromulus-digital-helpdesk-technician"}]}