{"id":1254089,"url":"https://alion.io/job/romulus-digital-maintenance-lead","title":"Maintenance Lead","company":{"id":3806826,"name":"Romulus Digital","domain":"romulus.digital","url":"https://alion.io/company/romulus-digital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":8000,"currency":"SGD","period":"month","gross":true,"usd_annual":75168},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-18T00:00:00Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Location: Singapore\n\nJob Type: Full-time / Contract\n\nAbout Us: Romulus Digital is a dynamic technology company supporting clients across the region, including Singapore. We connect skilled technology professionals with opportunities to contribute to meaningful projects while helping our clients strengthen their digital and IT capabilities.\nWe are currently seeking an experienced Maintenance Lead to oversee application maintenance and enhancement activities for one of our clients in Singapore.\nJob Description: As a Maintenance Lead, you will take overall ownership of the day-to-day coordination, quality, and delivery performance of both the Functional and Technical Maintenance Teams.\nYou will work closely with technical specialists, functional consultants, business stakeholders, and service management teams to ensure incidents, system issues, enhancements, reporting requirements, and operational improvements are delivered effectively and in accordance with agreed service standards.\nThe role requires strong leadership across application support, incident management, release governance, operational reporting, automation initiatives, and continuous service improvement.\nKey Responsibilities: Minimum 8 years of relevant professional experience in enterprise application maintenance, application support, managed services, or production support, including experience leading functional and technical teams.\n\nProvide overall leadership and coordination across the Functional and Technical Maintenance Teams, ensuring resources are assigned effectively according to business priorities, incident criticality, delivery plans, and service commitments. \n\nOversee the investigation and resolution of application incidents, system defects, data discrepancies, interface or integration issues, and recurring operational problems. \n\nEnsure complex or high-impact issues are appropriately prioritised, escalated, tracked, and resolved within agreed service expectations. \n\nGuide enhancements to business intelligence and customer insight capabilities, including dashboards, analytical models, KPIs, and management reporting for different stakeholder groups. \n\nCoordinate the development and delivery of operational and management reports required by supported business departments. \n\nDrive automation initiatives that improve the preparation and generation of operational documents and service-related materials. \n\nLead improvements to automated workflows supporting post-purchase and downstream service fulfilment processes. \n\n Review key functional and technical outputs produced by the maintenance teams to ensure they meet expected quality standards before testing, deployment, or client submission. \n\n Ensure the appropriate business and technical approvals are obtained before changes are introduced into the production environment. \n\n Maintain oversight of solution quality and ensure maintenance deliverables align with agreed business requirements, system architecture, security requirements, testing practices, documentation standards, and release procedures. \n\nTrack team performance across areas such as service levels, workload, incident volume, recurring issues, root causes, resolution timelines, backlog health, and improvement initiatives. \n\nProvide regular maintenance and service performance updates to the Service Delivery Manager, supported by clear metrics, trends, risks, and action items. \n\n Identify opportunities to improve service reliability, team efficiency, preventive maintenance practices, and operational processes. \n\nWork closely with business and technical stakeholders to priorities enhancements and ensure maintenance activities remain aligned with operational needs. \n\nSupport effective knowledge sharing, documentation, and collaboration between functional and technical team members. \n\nRequired Skills & Qualifications: Degree, Diploma, or equivalent professional qualification in Information Technology, Computer Science, Information Systems, Business Systems, or a related discipline. \n\nProven experience leading application maintenance, application support, managed services, or production support teams. \n\n Strong understanding of both functional and technical application support environments. \n\nExperience managing incidents, defects, problem resolution, root-cause analysis, and escalation processes. \n\nDemonstrated ability to coordinate multiple technical and functional workstreams while balancing operational priorities and service-level commitments. \n\nExperience overseeing application enhancements, testing, release coordination, and production deployment activities. \n\nStrong understanding of change control, approval processes, quality assurance, and release governance. \n\nExperience working with dashboards, operational reporting, analytics, KPIs, and business intelligence requirements. \n\nFamiliarity with system integrations, data-related issues, and troubleshooting across interconnected enterprise applications. \n\nStrong leadership and team management capabilities, with the ability to coordinate specialists across different functional and technical disciplines. \n\nStrong stakeholder management and communication skills, including the ability to work with business users, technical teams, vendors, and service management stakeholders. \n\nAbility to analyze service performance, identify recurring operational issues, and drive structured improvement initiatives. \n\nStrong documentation, reporting, planning, and organisational skills. \n\nCandidates must be available to work on a shift or roster basis, including weekends and Singapore Public Holidays, where required by operational needs.\n\nPreferred Skills & Qualifications: Previous experience leading maintenance or support teams within an enterprise, managed services, or client-facing technology environment. \n\nExperience supporting complex enterprise platforms involving multiple business functions, integrations, reporting components, and external systems. \n\nFamiliarity with ITIL practices covering incident, problem, change, release, and service-level management. \n\nExperience implementing workflow automation, operational process automation, or document-generation solutions. \n\nExposure to customer analytics, customer 360, CRM, business intelligence, or data-driven reporting solutions. \n\nExperience working with Microsoft enterprise technologies, including platforms such as Dynamics 365, Power Platform, Microsoft 365, or related business applications, would be advantageous. \n\nRelevant certifications in IT service management, project management, Microsoft technologies, or related disciplines would be beneficial. \n\nKnowledge of, or hands-on experience with, omni-channel and multi-touchpoint e-commerce systems, platforms, customer journeys, integrations, and operational workflows will be preferred.\n\nWhy Join Us? Opportunity to lead a multidisciplinary maintenance team supporting a business-critical enterprise environment. \n\nExposure to regional and international client projects. \n\nOpportunity to work across application support, business systems, automation, analytics, and service improvement initiatives. \n\nCompetitive compensation aligned with experience and capabilities. \n\nAccess to professional development, training, and certification opportunities. \n\nCollaborative environment involving functional, technical, business, and service management teams. \n\nOpportunity to contribute directly to service quality, operational efficiency, and continuous improvement. \n\nSupportive and growth-oriented workplace with opportunities for career advancement.\nHow to Apply:\nInterested candidates are invited to submit their resume and cover letter to  with the subject line Maintenance Lead\n\nSkills\nassigned resources, Microsoft 365, Information Technology Requirements, Software Troubleshooting, Resolving Product Problems, Technical and Functional Support, Application Maintenance Support, Technical Maintenance, Incident Investigation Management, Continuous Quality Improvement, Application Support Management, Application Maintenance, Computer Literacy, Customer Feedback, Technical Support","description_format":"text","description_chars":8145,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:56:20Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.718,"p_room":0.55,"age_days":26,"expected_fill_days":23,"reasons":["seen:26","velocity","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":75168,"is_top_pay":true},"html_url":"https://alion.io/job/romulus-digital-maintenance-lead","json_url":"https://alion.io/job/romulus-digital-maintenance-lead.json","meta":{"generated_at":"2026-10-14T06:48:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3806826},"rest":"https://alion.io/mcp/rest/get_company?id=3806826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fromulus-digital-maintenance-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fromulus-digital-maintenance-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fromulus-digital-maintenance-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/romulus-digital-maintenance-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fromulus-digital-maintenance-lead"}]}