{"id":1715385,"url":"https://alion.io/job/rona-customer-service-associate-front-end-permanent-part-time","title":"Customer service associate, front end- permanent part-time","company":{"id":1049121,"name":"RONA","domain":"rona.ca","url":"https://alion.io/company/rona-ca","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":374},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-22T00:00:00Z","board_verified":false,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":42},"description":"At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.\n\nWe operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.\n\nYou’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. \n\nSo, if you’re looking to do what you love, we could be a perfect match.\n\nBy joining the RONA family, you’ll enjoy many benefits, such as:\nAn inclusive and safe working environment\nPromotion of work-life balance\nExclusive employee discounts\nBenefits: insurance (certain conditions apply), annual salary review, etc.\nAccess to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services\nOpportunities for advancement within the company\nAn employer that’s involved in the community\nTeamwork and ongoing training\nA comprehensive training program for all new hires\nA student incentive program\nAnd much more!\n\nBecome a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our store well organized will enable you to access a rewarding job while actively contributing to our success.\n\nYour role:Assist customers with their information/product requirements in the store or over the telephone\nPrepare special orders, obtain the required information and specifications from customer, contact Special Order Purchaser to establish and confirm price and available delivery date\nMaintain entire store, including ensuring area is well stocked and merchandised with current product levels and information signage. Monitor inventory levels, perform inventory counts, and highlight inventory concerns\nKeep current on flyer and promotional events\nActively strive to increase product knowledge, understand application and/or renovation techniques, and improve selling skills by participating in available training sessions\nOther related tasks to ensure the store runs smoothly\n\nWhat we're looking for:Effective selling skills and a commitment to providing excellent customer service are essential\nGood communication and interpersonal skills are needed to assess customer requirements and make recommendations\nSome experience in a customer-focused role is required\nThe ability to perform work duties involving stretching, bending, lifting, and carrying medium to heavy products is required\n\nIf selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.\n\nRONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.","description_format":"text","description_chars":3436,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Tools & DIY Supplies","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-02T18:21:11Z"},{"event":"close","at":"2026-10-08T02:36:30Z"},{"event":"reopen","at":"2026-10-29T02:38:30Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.474,"p_room":0.35,"age_days":42,"expected_fill_days":19,"reasons":["seen:42","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/rona-customer-service-associate-front-end-permanent-part-time","json_url":"https://alion.io/job/rona-customer-service-associate-front-end-permanent-part-time.json","meta":{"generated_at":"2026-11-03T13:49:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19215,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049121},"rest":"https://alion.io/mcp/rest/get_company?id=1049121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frona-customer-service-associate-front-end-permanent-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frona-customer-service-associate-front-end-permanent-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frona-customer-service-associate-front-end-permanent-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rona-customer-service-associate-front-end-permanent-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frona-customer-service-associate-front-end-permanent-part-time"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1715385}},{"tool":"search_jobs","arguments":{"company":"rona.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1715385},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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