{"id":1744619,"url":"https://alion.io/job/roo-client-support-specialist-3","title":"Client Support Specialist","company":{"id":19735,"name":"Roo","domain":"roo.vet","url":"https://alion.io/company/roo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":217},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"HubSpot","optional":false}],"status":"closed","first_seen_at":"2026-10-02T23:43:06Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-06T17:02:18Z","board_verified":false,"closed_at":"2026-10-06T17:02:18Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"What We Do\nWe’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives.\nPowered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.\nTogether, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.\nAbout the Role\nRoo is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform.\nNOTE - This position requires working during client support hours - which can include early morning and early evening hours (Central time), AND weekend rotations.\nYour Responsibilities\nBe one of the point-of-contacts for customer inquiries coming through our online support channels - email, LiveChat, 1-833-Roo Vet, etc.\nTroubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses.\nCoordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed.\nFacilitate and help to manage potential call outs with current processes in place.\nProactively document rainy day scenarios as encountered and share any key learnings with the team.\nMaintain Hubspot to be sure all client communications & CS tickets are documented appropriately.\nCoordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.\nQualifications\n2+ years experience in client/customer support, ideally in an early-stage start-up environment.\nVet technician/animal healthcare industry experience a plus\nProactive, organized and accurate in all internal and external company communications.\nExcellent communication & organizational skills.\nFamiliar with customer support tools/software.\nTimely and efficient in task accuracy and completions.\nFlexible & agile, ability to pivot quickly.\nDriven to improve processes/ communications.\nExcited to join an ever growing team of professional diverse individuals.\nWhile we are a remote first company, if you are based in San Francisco this will be a hybrid role. \nPlease see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed).\nNote: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is notlegitimate. All official Roo communication will always come from @roo.vet.\nExact compensation may vary based on skills, experience, and location.\nTier 1 Pay Range (examples: San Francisco, NYC)\n$24—$28 USD\nTier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago)\n$21—$25 USD\nTier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento)\n$21—$24 USD\nTier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City)\n$19—$22 USD\nTier 5 Pay Range (examples: Madison, Birmingham, San Antonio, Spokane, Toronto)\n$18—$21 USD\nCore Values\nOur Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! \nWhat to expect from working at Roo!\nFor permanent, full time employees, we offer:\nAccelerated growth & learning potential.\nStipends for home office setup, continuing education, and monthly wellness.\nComprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.\n401K\nUnlimited Paid Time Off.\nPaid Maternity/Paternity and reproductive care leave.\nGifts on your birthday & anniversary.\nOpportunity for domestic travel, including for regional team building events.\nOverall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.\nWe have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.\nReady to join the Roo-volution?!","description_format":"text","description_chars":5060,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-03T05:02:44Z"},{"event":"close","at":"2026-10-06T17:02:18Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/roo-client-support-specialist-3","json_url":"https://alion.io/job/roo-client-support-specialist-3.json","meta":{"generated_at":"2026-10-07T01:32:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2487,"day_limit":5000,"remaining_today":2513,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19735},"rest":"https://alion.io/mcp/rest/get_company?id=19735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froo-client-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froo-client-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froo-client-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roo-client-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froo-client-support-specialist-3"}]}