{"id":1744618,"url":"https://alion.io/job/roo-enterprise-account-manager","title":"Enterprise Account Manager","company":{"id":19735,"name":"Roo","domain":"roo.vet","url":"https://alion.io/company/roo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":151000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":340},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T16:39:09Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-11T21:55:58Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"What We Do\nWe’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives.\nPowered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.\nTogether, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.\nAbout the role\nYou will own day-to-day account execution and relationship management across a named portfolio of enterprise partners. You will manage exec, regional, and hospital relationships that drive platform adoption, shift coverage, and retention.\nYou will partner closely with cross-functional Roo teams (Product, Ops, Customer Support, Hospital Success, Onboarding Specialists, Business Development, and Vet Account Management) and align with the Director of Enterprise on account priorities, messaging, and outcomes.\nResponsibilities\nOwn regional and hospital relationships across your portfolio, acting as Roo’s day-to-day partner to field and hospital teams.\nSupport executive relationships through QBRs for your accounts by helping prepare exec-ready narratives, coordinating stakeholders, tracking action items, and ensuring follow-through.\nLead activation and onboarding through group sessions when appropriate, and by ensuring hospitals move efficiently to activation status.\nDrive adoption and engagement by coaching hospital teams on posting recommendations, best practices, and how to resolve recurring blockers. Adjusting hospitals’ view of relief as a growth lever.\nMonitor account health using usage data to spot churn risk, engagement decline, and opportunities for growth.\nCoordinate cross-functionally with local Roo reps and internal stakeholders to deliver a smooth, responsive support experience.\nExecute retention plans that prevent churn and increase long-term value.\nBring partner feedback forward, ensuring hospital-level needs inform strategic planning and internal roadmaps.\n Co-own Net Revenue Retention (NRR) outcomes for named accounts.\nWhat success looks like\nHospitals consistently post and fill shifts on Roo, with clear playbooks for ramp, stabilization, and growth.\nRisks are identified early, and re-engagement happens before performance declines become churn.\nPartners experience Roo as coordinated and reliable, even across complex multi-market issues.\nQualifications\n3+ years in account management, customer experience, customer success, or multi-location client support.\nStrong relationship builder who balances advocacy, accountability, and education.\nComfortable operating with autonomy in a dynamic environment.\nOrganized and execution-focused, able to prioritize and deliver through ambiguity.\nStrong communicator, both written and verbal.\nVeterinary hospital operations experience is required.\nRemote role; 30-50% travel may be required for partner meetings, onboarding support, and industry events.\nWhile we are a remote first company, if you are based in San Francisco this will be a hybrid role. \nPlease see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed).\nNote: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is notlegitimate. All official Roo communication will always come from @roo.vet.\nExact compensation may vary based on skills, experience, and location.\nTier 1 Pay Range (examples: San Francisco, NYC)\n$120,000—$155,000 USD\nTier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago)\n$110,000—$140,000 USD\nTier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento)\n$100,000—$130,000 USD\nTier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City)\n$95,000—$125,000 USD\nTier 5 Pay Range (examples: Madison, Birmingham, San Antonio, Spokane, Toronto)\n$90,000—$115,000 USD\nCore Values\nOur Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! \nWhat to expect from working at Roo!\nFor permanent, full time employees, we offer:\nAccelerated growth & learning potential.\nStipends for home office setup, continuing education, and monthly wellness.\nComprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.\n401K\nUnlimited Paid Time Off.\nPaid Maternity/Paternity and reproductive care leave.\nGifts on your birthday & anniversary.\nOpportunity for domestic travel, including for regional team building events.\nOverall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.\nWe have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.\nReady to join the Roo-volution?!","description_format":"text","description_chars":5896,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-03T05:02:44Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.765,"p_room":0.788,"age_days":8,"expected_fill_days":10,"reasons":["conf:1","win:late"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/roo-enterprise-account-manager","json_url":"https://alion.io/job/roo-enterprise-account-manager.json","meta":{"generated_at":"2026-10-11T22:26:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19735},"rest":"https://alion.io/mcp/rest/get_company?id=19735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froo-enterprise-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froo-enterprise-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froo-enterprise-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roo-enterprise-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froo-enterprise-account-manager"}]}