{"id":1194169,"url":"https://alion.io/job/roo-veterinary-account-manager-2","title":"Veterinary Account Manager","company":{"id":19735,"name":"Roo","domain":"roo.vet","url":"https://alion.io/company/roo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":97000,"max":127000,"currency":"USD","period":"year","gross":null,"usd_annual":127000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-24T17:19:18Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-28T01:13:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"What We Do\nWe’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives.\nPowered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.\nTogether, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.\nAbout the Role\nAs a Veterinary Account Manager, you're the one person at Roo your vets know by name: the first call when something's wrong, the advocate in the room when decisions affect them, and the reason they keep choosing Roo. You'll spot risks before they become churn and directly grow the revenue line the company watches most.\nThe role blends genuine relationship building with a data-informed operating rhythm. You'll work from booking data, engagement signals, and CRM insights to know each vet's story, catch changes early, and decide where your week goes. You'll also represent Roo in person through vet events, community programming, and conference presence.\nTravel Requirement: Expect regular but predictable travel, quarterly vet dinners, occasional regional CE events, and one to two national conferences per year.\nYour Responsibilities\nOwn a dedicated book of veterinarians as their primary relationship partner inside Roo, with clear retention and revenue goals.\nRetain, engage, and grow shift volume for assigned vets through proactive relationship management.\nDiagnose engagement drops using booking and activity data, determine whether the driver is schedule, supply, price, or relationship, and run the right play.\nAct as liaison between vets and Roo teams to resolve issues, share feedback, and promote advocacy.\nBuild community connection through 1:1 conversations, local vet events, and conference programming.\nUtilize CRM tools to track engagement and steer your week from the data rather than waiting for direction.\nQualifications\n3+ years in account management, customer success, or sales.\nProven relationship builder with strong interpersonal and communication skills.\nProficiency in CRM and data analysis tools (HubSpot, Zendesk).\nOrganized, adaptable, and self-directed: you manage multiple priorities and build your own week.\nExperience in veterinary staffing or healthcare services preferred.\nWhile we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please note for this role, the territory you will be supporting will be West Coast based (CA). \nPlease see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). This role is eligible for variable compensation up to 15% based on performance.\nNote: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is notlegitimate. All official Roo communication will always come from @roo.vet.\nExact compensation may vary based on skills, experience, and location.\nTier 1 Pay Range (examples: San Francisco, NYC)\n$97,000—$127,000 USD\nTier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago)\n$88,000—$115,000 USD\nTier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento)\n$85,000—$110,000 USD\nTier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City)\n$80,000—$100,000 USD\nTier 5 Pay Range (examples: Madison, Birmingham, San Antonio, Spokane, Toronto)\n$75,000—$95,000 USD\nCore Values\nOur Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! \nWhat to expect from working at Roo!\nFor permanent, full time employees, we offer:\nAccelerated growth & learning potential.\nStipends for home office setup, continuing education, and monthly wellness.\nComprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.\n401K\nUnlimited Paid Time Off.\nPaid Maternity/Paternity and reproductive care leave.\nGifts on your birthday & anniversary.\nOpportunity for domestic travel, including for regional team building events.\nOverall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.\nWe have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.\nReady to join the Roo-volution?!","description_format":"text","description_chars":5443,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-24T18:16:14Z"}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:1","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":127000,"is_top_pay":true},"html_url":"https://alion.io/job/roo-veterinary-account-manager-2","json_url":"https://alion.io/job/roo-veterinary-account-manager-2.json","meta":{"generated_at":"2026-09-28T04:11:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2503,"day_limit":5000,"remaining_today":2497,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}