{"id":2203422,"url":"https://alion.io/job/roofstock-account-resolution-specialist","title":"Account Resolution Specialist","company":{"id":58785,"name":"Roofstock","domain":"roofstock.com","url":"https://alion.io/company/roofstock","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-09T21:29:12Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T12:04:00Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"What we do and why we do it\nAs the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.\nHow it’s going (and growing)\nWith a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.\nAbout the Role\nAs a Account Resolution Specialist at Roofstock, you will focus on managing delinquency rates and eviction processes to ensure timely resolution of payment issues and adherence to legal requirements. You will work closely with residents and legal teams, utilizing your expertise in property management and tenant relations to mitigate risks and maintain financial stability within our managed properties.\nResponsibilities\nMonitor delinquency rates and implement strategies to minimize late payments and non-payment issues.\nInitiate eviction processes in accordance with local laws and lease agreements when necessary.\nCommunicate with residents regarding delinquency concerns, payment plans, and eviction notices.\nCollaborate with legal teams to ensure eviction procedures comply with legal requirements and timelines.\nMaintain accurate records of delinquency cases, payments, and eviction proceedings.\nAnalyze delinquency trends and provide recommendations for improving payment processes and reducing delinquency rates.\nCoordinate with property management teams to address delinquency-related issues and support resident retention efforts.\nStay updated on relevant laws and regulations related to delinquency and eviction processes.\nPrepare reports and presentations on delinquency and eviction metrics for management review.\nProvide training and guidance to property management teams on delinquency prevention strategies.\nCourt appearances in person, if in market, or via Zoom as needed.\nQualifications\n3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes\nAbility and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions\nGeneral understanding of leasing, property management, and real estate investing principles\nExcellent verbal and written communication skills; utilization of proper grammar, spelling, and tone\nExperience managing budgets, manipulating spreadsheets, and generating financial reports\nTech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications\nAbility to work independently and as part of a cross-functional team, driving projects through to completion\nFlexible schedule with the ability to work evenings and weekends, as needed\nKnowledge of local residential real estate laws and regulations\nAbility to travel, including quarterly overnight visits throughout your assigned territory\nPreferred Qualifications\nBachelor’s degree, real estate license, or trades license\nProficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware)\nLocation\nColumbus, OH\nTravel required\n10%\nCompensation\n$24.00-$26.00 hourly. The compensation range may be adjusted based on experience and location. \nPay Transparency\nOur compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, your pay will be determined based on several factors, including location, job-related knowledge, skills, experience, and other job-related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.\nCompetitive & Unique Benefits Package\nGenerous PTO Policy\n12 Paid Holidays\nVolunteer Time Off\nPaid Parental Leave\n401k Program\nWellness and home office/cell phone subsidies\nRobust health, dental, vision insurance, and more\nWellness and home office/cell phone subsidies\nMust be authorized to work in the U.S. is a precondition of employment, and we are unable to sponsor H1-B Visas at this time.\nAny offer of employment is conditioned upon the successful completion of a background investigation. \nCommitment to Equal Employment Opportunity \nRoofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.","description_format":"text","description_chars":5370,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Home office","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Investment","Property Management","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-09T22:11:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":16,"expected_fill_days":96,"reasons":["conf:2","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/roofstock-account-resolution-specialist","json_url":"https://alion.io/job/roofstock-account-resolution-specialist.json","meta":{"generated_at":"2026-10-26T15:22:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58785},"rest":"https://alion.io/mcp/rest/get_company?id=58785"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froofstock-account-resolution-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froofstock-account-resolution-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froofstock-account-resolution-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roofstock-account-resolution-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froofstock-account-resolution-specialist"}]}