{"id":3868845,"url":"https://alion.io/job/root-office-and-experience-manager","title":"Office and Experience Manager","company":{"id":57377,"name":"Root","domain":"rootplatform.com","url":"https://alion.io/company/rootplatform","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-06T11:19:43Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T09:48:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Mission\nSet the Root team up to do their best work.\nYou will own the physical and logistical foundations that underpin how the Root team operates. This means seamless onboarding and offboarding, making sure that everyone has access to the right tools and equipment, that Root’s offices are spaces people choose to work from, and that events run smoothly\nYou will report to the Chief of Staff and work closely with everyone in the Root team, hiring managers, new joiners and some of our suppliers.\nOutcomes\nAn office people choose to work from\nThe office is clean, well maintained and consistently stocked.\n\nCleaners, supplier and vendor relationships are managed.\n\nCommon areas, meeting rooms and desk layouts support connection as well as focused work.\n\nEquipment, connectivity and shared infrastructure work reliably, and faults are fixed quickly without disrupting the team.\n\nOffice expenses are tracked, stay within the agreed budget and expected overruns are flagged early.\n\nThe office atmosphere reflects Root’s culture, our people and the pride we take in our work.\n\nEvents people look forward to\nA reliable cadence of team events are planned, coordinated end to end, and expertly run.\n\nClient, investor and other non-team events are planned, coordinated end to end, and expertly run.\n\nRecurring initiatives, including milestones, book club, lunch ’n learns and Root Academy, are sustained and run consistently.\n\nEvent feedback is gathered and used to raise the standard of delivery.\n\nHiring logistics are seamless\nInterview and sim day logistics are owned on behalf of hiring teams, including scheduling, space and equipment setup, candidate communications, refreshments and debrief coordination.\n\nOn-site candidate interactions are professional and reflect well on Root.\n\nNew joiner logistics are complete before day one, with equipment ordered, access provisioned, desk assigned and welcome materials ready.\n\nPeople operations are complete and current\nOnboarding and offboarding are executed completely and consistently.\n\nThe Chief of Staff is kept informed of anything material affecting the office, team experience or supplier relationships.\n\nCompetencies & experience\nManaging multiple workstreams at once, including events, supplies, hiring logistics and onboarding, using checklists, confirming details in advance and following up.\n\nTaking ownership of the environment and the experience without needing oversight.\n\nPrecision and professionalism on sim days and other candidate-facing interactions.\n\nUnderstanding what makes people feel welcome, valued and included, and designing events and spaces with intent.\n\nBuilding genuine relationships across teams.\n\nCommunicating proactively, so hiring managers and candidates know what to expect before any step of the hiring process, new joiners know what is happening before day one and the Chief of Staff is informed without having to ask.\n\nExperience managing vendors, supplier relationships and operational budgets, including negotiating terms, holding vendors to standard and flagging spend issues early.\n\n2 to 4 years of experience in office management, executive assistance, people operations or events coordination.\n\nProficiency in Google Workspace and Slack.\n\nExperience coordinating interview or assessment logistics is a strong advantage.\n\nTechnology startup background preferable.\n\nHow we enable success:\nOur team is made up of smart, passionate, and kind individuals working together to build a world-class business. We take the time to develop personal relationships with each other. Over and above daily team lunches, we do frequent team outings and ad-hoc adventures (when global pandemics permit!).\nWe create and enable an environment for people to do their best work. To support this, we focus on a culture of autonomy, transparency and trust. As a startup, we care a lot about innovation, and believe in an iterative way of working to drive innovation forward. We encourage each other and foster a working culture of sharing early versions of our work and implementing feedback fast.\nWhy join us?\nWe have ambitious goals. Our mission is to transform insurance, globally, and we’re making solid progress in South Africa and the UK. Your contribution will directly and visibly impact Root’s continued success and expansion.\nOur team is incredibly friendly and collaborative. If you care about solving challenging problems with smart people you enjoy being around, this is the place for you.\nPlease note… Open positions at Root are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback.","description_format":"text","description_chars":4684,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-06T13:27:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:11","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/root-office-and-experience-manager","json_url":"https://alion.io/job/root-office-and-experience-manager.json","meta":{"generated_at":"2026-11-07T15:49:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57377},"rest":"https://alion.io/mcp/rest/get_company?id=57377"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froot-office-and-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froot-office-and-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froot-office-and-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/root-office-and-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froot-office-and-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3868845}},{"tool":"search_jobs","arguments":{"company":"rootplatform.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3868845},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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