{"id":3868846,"url":"https://alion.io/job/root-project-lead","title":"Project Lead","company":{"id":57377,"name":"Root","domain":"rootplatform.com","url":"https://alion.io/company/rootplatform","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"JavaScript","optional":true},{"name":"Postman","optional":true}],"status":"live","first_seen_at":"2023-11-22T11:50:20Z","employer_posted_date":"2023-11-22","last_verified_at":"2026-11-08T22:08:14Z","board_verified":true,"closed_at":null,"days_open":1082,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1081},"description":"The Mission\nAs a Project Lead at Root your mission is to deliver end-to-end project success and client satisfaction.\nTo achieve your mission, as part of the Projects team, you will lead clients through rapid, robust implementation projects on the Root platform, while leveraging and coordinating with the Solution Engineering team and the rest of the Root organisation to achieve successful implementations . Your goal is to ensure that clients have effective, accurate, error-free and swift product launches. You are the primary professional services point of contact for your clients during implementations.\nTo consistently achieve Root’s brand promises, you are responsible for managing the process of designing and implementing tailored product solutions on Root and keeping stakeholders informed, with the outcome to onboard and generate value for clients as quickly as possible, going above and beyond where required, and work to guarantee that project implementations meet client requirements, delivered on time and within scoped budget.\nOutcomes\nProject Delivery\nProject plans are well scoped, accurate, up to date, and communicated frequently with all stakeholders (clients and internal).\n\nProject and implementation risks are well identified, documented, actively managed and communicated.\n\nSolutions are designed with the overarching aim of rapid, effective systems integration as well as speed-to-market.\n\nClient meetings are effective, well structured and value-adding.\n\nClients find it “easy” and “effective” to work with and launch a product on Root.\n\nSolutions are effectively conceptualised and solved using the existing Root-rails.\n\nImplementations are well tested to ensure clients experience seamless and error-free product set-ups.\n\nClient queries are resolved in a timely manner.\n\nConsistently direct clients towards adopting Root-aligned best practice.\n\nManaging timelines and ensuring deadlines are met\n\nProject Administration\nProject metrics and financial controls are tracked, updated continuously.\n\nProjects are delivered on time and within budget, and clients are accurately billed at project milestones and monthly.\n\nProject / Client collateral is managed and delivered: Project Plans, Risk Registers, Change Logs etc\n\nProject Team Collaboration and Results\nProject Leads work closely with internal teams and external contractors to ensure Root and the client have a clear, holistic systems understanding prior to and during launch, and that low risk and low maintenance solutions are implemented.\n\nImplementation to Support handover is completed during UAT and post launch phases\n\nClient Management\nPrimary contact-point for Enterprise clients during the implementation phase.\n\nProvide issue resolution and escalation. Actively leading the interaction with clients relating to incidents and or project issues during the implementation phase.\n\nDuring Implementation client solution-related queries are understood, prioritised and solved\n\nPerform a client post implementation Review and Feedback survey, 60 days post launch.\n\nClient needs and pain-points are discerned and clearly articulated to the team, during the implementation phase.\n\nRole-Based Competencies\nGeneral\nInterpersonal Skills: Proficient in building strong relationships and fostering trust and confidence among stakeholders, both within the organisation and across client entities.\n\nProject Leadership: Capable of spearheading project launches, orchestrating cross-functional teams, and maintaining seamless communication with stakeholders throughout the project lifecycle.\n\nCommunication Proficiency: Demonstrates mastery in written and verbal communication, ensuring clarity and coherence in all interactions. This includes the ability to clearly articulate intricate technical problems and solutions to both technical and non-technical audiences, fostering understanding and alignment.\n\nAttention to Detail: Exhibits a keen eye for detail, ensuring accuracy and precision in all project-related tasks.\n\nResilience under Pressure: Comfortable operating in high-pressure environments, adept at managing personal time, output, and energy effectively to deliver optimal results.\n\nContinuous Improvement Mindset: Driven by a relentless pursuit of excellence, constantly seeking opportunities for enhancement and innovation.\n\nCollaborative Business Acumen: Skilled in collaborating with team members and clients to elucidate, steer, and define business requirements, translating them into actionable solutions. Additionally, experienced in closely collaborating with development teams to ensure timely and successful project delivery.\n\nProduct Advocacy: Acts as a passionate advocate for the product, championing its merits internally and externally to clients, partners, and stakeholders.\n\nTimeline Management: Proficient in managing project timelines and ensuring adherence to deadlines for seamless project execution.\n\nTechnical\nComprehensive Business Analysis: Proficient in analysing business requirements, conducting thorough research, and driving end-to-end project implementations with a strategic perspective.\n\nClient Collaboration: Skilled in collaborating with clients to capture, guide, and define precise business requirements, ensuring alignment with project objectives.\n\nSolution Development: Capable of translating complex business requirements into actionable solutions, leveraging technical expertise to deliver effective outcomes.\n\nProject Management Tool Proficiency: Experienced in utilising and configuring project management tools such as JIRA and Azure, optimising project workflows and collaboration.\n\nTechnical Writing: Ability to produce concise and clear technical documentation, providing detailed instructions essential for the creation and maintenance of insurance software, ensuring accuracy and clarity in communication.\n\nQualifications and Background\nBachelor's degree with 5+ years professional work experience\n\nExperience working with clients to capture and define requirements\n\nExperience managing end-end project delivery\n\nNice to haves:\nExperience working in Software Sector\n\nExperience in the insurance industry\n\nAdvantageous: Data Model Proficiency: Possesses a good understanding of basic data models, including the purpose of primary keys, enhancing comprehension of system architecture and design.\n\nAdvantageous: API and Software Integration: Familiar with APIs and software integration principles, including web-services/HTTP and SFTP, as well as proficient in utilising tools like Postman for seamless integration solutions.\n\nAdvantageous: Web Development Skills: Basic experience in JavaScript, HTML, and CSS, enabling contribution to web-based solution development and customization.\n\nHow we enable success:\nOur team is made up of smart, passionate, and kind individuals working together to build a world-class business. We take the time to develop personal relationships with each other. Over and above daily team lunches, we do frequent team outings and ad-hoc adventures (when global pandemics permit!).\nWe create and enable an environment for people to do their best work. To support this, we focus on a culture of autonomy, transparency and trust. As a startup, we care a lot about innovation, and believe in an iterative way of working to drive innovation forward. We encourage each other and foster a working culture of sharing early versions of our work and implementing feedback fast.\nWhy join us?\nWe have ambitious goals. Our mission is to transform insurance, globally, and we’re making solid progress in South Africa and the UK. Your contribution will directly and visibly impact Root’s continued success and expansion.\nOur team is incredibly friendly and collaborative. If you care about solving challenging problems with smart people you enjoy being around, this is the place for you.\nPlease note… Open positions at Root are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback.","description_format":"text","description_chars":8056,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-06T13:27:36Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.272,"p_room":0.28,"age_days":1081,"expected_fill_days":26,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/root-project-lead","json_url":"https://alion.io/job/root-project-lead.json","meta":{"generated_at":"2026-11-09T00:05:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":217,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57377},"rest":"https://alion.io/mcp/rest/get_company?id=57377"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froot-project-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froot-project-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froot-project-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/root-project-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froot-project-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3868846}},{"tool":"search_jobs","arguments":{"company":"rootplatform.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3868846},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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