{"id":3853142,"url":"https://alion.io/job/rootcode-associate-administration-and-it-support","title":"Associate – Administration and IT Support","company":{"id":4446355,"name":"Rootcode","domain":"rootcode.ai","url":"https://alion.io/company/rootcode-2","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false}],"status":"live","first_seen_at":"2026-11-06T04:41:36Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-06T17:51:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a proactive, organized, and detail-oriented Associate - Administration and IT Support to manage the organization's IT infrastructure needs while supporting day-to-day administrative and operational activities. This role is ideal for someone who can take ownership of device and workplace management, coordinate effectively with internal teams and external vendors, and ensure that IT and operational requirements are handled efficiently, securely, and on time. You will work closely with multiple teams and stakeholders to maintain a secure, well-organized, and efficient work environment.\nWhat you will do\nManage end-to-end procurement of IT devices and equipment (laptops and accessories) - sourcing, obtaining quotations, and coordinating purchases in line with business needs\nPerform hardware diagnostics, troubleshooting, repairs and basic upgrades.\nSupport laptop setup, configuration, software installation and deployment for new employees.\nMaintain and monitor IT security practices in line with ISO 27001 standards, including device compliance, access controls, and adherence to information security policies\nMaintain an updated IT asset inventory, including equipment assignments, warranties and repair history.\nTroubleshoot device, software, and network/connectivity issues, including ensuring smooth office internet connectivity, escalating to relevant vendors or teams for prompt resolution when required.\nAssist and support with the day-to-day upkeep of office facilities, coordinating with internal teams, vendors, and service providers as needed\nWhat we expect\nDiploma, HND, or Bachelor's degree in Information Technology, Business Administration, Operations, or a related field\n1 year of experience in IT support, office administration/operations, or a similar role\nHands-on knowledge of device setup, software installation, and basic IT troubleshooting\nGood communication, coordination, and interpersonal skills\nStrong organizational, follow-up, and time management abilities\nAbility to take ownership of tasks, work independently, and ensure timely completion\nAbility to coordinate effectively with vendors, service providers, and internal stakeholders\nGood attention to detail and ability to maintain accurate records and documentation\n Good working knowledge of Google Suite applications - Sheets, Docs, Slides, etc.\n*Willingness to work on Saturdays (half-day); compensated with a half-day off on a weekday\nImportantly, we are looking for someone who will live by our core values that define everything we do: Excellence, Collaboration, and Integrity.\nWhat is it like to work at Rootcode\nWork is a large part of our lives, so we aim to create an environment that feels supportive and open. We trust people to make good decisions and give them the space to do their best work. At Rootcode you will have:\nFast-paced career growth\nOpportunity to work with the latest technologies\nFreedom with responsibility\nWho we are\nRootcode is a software product engineering company headquartered in Sri Lanka with a corporate office in Estonia. We serve customers across Europe and North America. We work with many EU governments and enterprises, building software products, artificial intelligence, and user experience design for clients ranging from startups to public companies.\nIf the above sounds like a match, we would like to hear from you.","description_format":"text","description_chars":3373,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["UI/UX Design","Custom Software Development","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-11-06T04:41:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/rootcode-associate-administration-and-it-support","json_url":"https://alion.io/job/rootcode-associate-administration-and-it-support.json","meta":{"generated_at":"2026-11-06T22:22:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":457,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4446355},"rest":"https://alion.io/mcp/rest/get_company?id=4446355"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frootcode-associate-administration-and-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frootcode-associate-administration-and-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frootcode-associate-administration-and-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rootcode-associate-administration-and-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frootcode-associate-administration-and-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3853142}},{"tool":"search_jobs","arguments":{"company":"rootcode.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3853142},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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