{"id":286081,"url":"https://alion.io/job/rootly-solutions-engineer","title":"Solutions Engineer","company":{"id":35600,"name":"Rootly","domain":"rootly.com","url":"https://alion.io/company/rootly","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"B","score":79,"open_postings":15,"ghost_share":0.267,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":286,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Canva","optional":false},{"name":"Dropbox","optional":false},{"name":"Figma","optional":false},{"name":"GCP","optional":false},{"name":"GitHub","optional":false},{"name":"Go","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2023-05-15T03:22:17Z","employer_posted_date":"2026-06-08","last_verified_at":"2026-10-17T04:29:59Z","board_verified":true,"closed_at":null,"days_open":1251,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1251},"description":"About Rootly\nAt Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry-leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.\nCustomers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise-ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2.\nInvestors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We'd be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.\nAbout the Role\nJoin our Solutions Engineering team as a technical expert and trusted advocate, guiding our customers on their journey to success with Rootly.\nAs a Solutions Engineer you'll bring technical expertise to customer implementations and demos. You will develop best practices and content around Incident Management and On-Call, and collaborate across Engineering, Customer Success, Support, and Product teams to represent the customers’ voice and drive continuous product improvements.\nThis role requires hands-on work with the integration surface that matters to our customers, including REST APIs, webhooks, Infrastructure as Code (Terraform), and cloud platforms such as AWS, GCP, or Azure. You will drive technical conversations with engineering teams at customer organizations and operate as a technical partner internally to ensure that solution requirements are clearly represented.\nIf you’re a developer or technologist who loves discussing technology, working closely with customers across industries, and possesses a problem-solving, can-do mindset, we’d love to meet you as you’ll be joining a team that delivers real value through an industry-leading product.\nWhat You'll Need\n5+ years of experience as a Solutions Engineer, Sales Engineer, or Software Engineer with direct customer engagement.\nStrong knowledge of REST APIs, webhooks, data mapping, and integration patterns.\nHands-on experience with Infrastructure as Code, ideally Terraform, and familiarity with at least one major cloud provider (AWS, GCP, or Azure).\nProficiency with scripting or programming languages such as JavaScript, Python, Ruby, or Go.\nExperience designing and implementing enterprise integrations.\nProven ability to work cross-functionally and partner with Sales, Product, Engineering, Customer Success, and Support.\nExcellent communication and presentation skills, with the ability to engage engineering and executive audiences.\nAbility to prioritize responsibilities while adapting to a rapidly changing environment.\nWhy Rootly?\nWe’re not just another startup. We’re building something category-defining and want teammates who crave ownership, love solving hard problems, and thrive in a high-bar, high-impact environment.\nHere’s what you can expect when you join Rootly:\nCompetitive compensation and early equity in a fast-growing, venture-backed company.\nComprehensive medical, dental, and vision coverage.\n3 weeks of vacation, plus unlimited sick and mental health days, and a company-wide end-of-year shutdown to recharge.\n$500 stipend for home office setup.\nUnlimited token usage and access to AI tools\nA fast-moving, high-impact environment where your leadership and ideas directly shape the future of the company.\nIf this sounds like the kind of challenge and opportunity you’re looking for, apply now and let’s build something great together.\nRootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. 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