{"id":1875692,"url":"https://alion.io/job/rope-technology-contact-center-representative","title":"Contact Center Representative","company":{"id":3897838,"name":"Rope Technology","domain":"ropetechet.com","url":"https://alion.io/company/rope-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":["ET"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false}],"status":"live","first_seen_at":"2026-09-26T10:52:41Z","employer_posted_date":null,"last_verified_at":"2026-09-26T10:52:41Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"Rope Technology PLC invites fresh graduates for the following job positions.\n\nWe are looking for a skilled and empathetic Contact Center Representative to join our team in delivering outstanding customer service. This role requires managing diverse customer interactions with professionalism and empathy, ensuring a seamless and positive experience. As a Contact Center Representative, you’ll play a crucial role in resolving complex issues, answering inquiries, and providing support that consistently exceeds customer expectations.\n\nPosition: Contact Center Representative\n\nEducation:\n\nDiploma or bachelor’s degree in any field (Fresh graduates)\n\nJob type:\n\nContract-based, with the possibility of full-time employment based on performance\n\nWork Environment:\n\n· This position is typically based in a call center environment, requiring flexibility to work shifts, including evenings and weekends as needed.\n\nLocation Preference: Candidates in Goro, Koye Feche, Tuludimtu, Summit, Bole, or areas near the IT park (Goro Road to Tulu Dimtu)\n\nRemote Work Eligibility: Must have a reliable internet connection and a PC to support remote work.\n\nWe recommend answering these questions before applying\n\nHave you completed the following level of education: Diploma or bachelor’s degree?\n\nAre you qualified to work in a remote setting?\n\nAre you comfortable commuting to this job’s location?\n\nWe must fill this position urgently. Can you start immediately?\n\nOther Qualifications:\n\nCustomer Service Representatives and Customer Support skills\n\nCustomer Satisfaction and Customer Service skills\n\nCustomer Experience skills\n\nExcellent communication and interpersonal skills\n\nProblem-solving abilities and patience\n\nAbility to work well in a team\n\nFluent English with clear, professional verbal and written communication is required\n\nFluency in multiple languages is beneficial\n\nLocation: Addis Ababa\n\nDeadline: October 26, 2026\n\nHow To Apply\n\nWe recommend answering these questions before applying\n\nHave you completed the following level of education: Diploma or Bachelor’s Degree?\n\nAre you qualified to work in a remote setting?\n\nAre you comfortable commuting to this job’s location?\n\nWe must fill this position urgently. Can you start immediately?\n\nSend your CV to  or telegram @ropetech1","description_format":"text","description_chars":2297,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ethiopia","iso":"ET","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T22:12:37Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.618,"p_room":0.55,"age_days":33,"expected_fill_days":27,"reasons":["seen:33","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/rope-technology-contact-center-representative","json_url":"https://alion.io/job/rope-technology-contact-center-representative.json","meta":{"generated_at":"2026-10-31T02:55:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3897838},"rest":"https://alion.io/mcp/rest/get_company?id=3897838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frope-technology-contact-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frope-technology-contact-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frope-technology-contact-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rope-technology-contact-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frope-technology-contact-center-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1875692}},{"tool":"search_jobs","arguments":{"company":"ropetechet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1875692},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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