{"id":2587965,"url":"https://alion.io/job/roquette-customer-care-agent-hf","title":"Customer Care Agent H/F","company":{"id":1796799,"name":"Roquette","domain":"roquette.com","url":"https://alion.io/company/roquette","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lestrem, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38580,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":42905},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-15T03:00:19Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-28T05:36:46Z","board_verified":false,"closed_at":"2026-10-28T05:36:46Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Rejoignez Roquette, un leader mondial de l'industrie des ingrédients d'origine végétale. En tant que Chargé de service client, vous serez l'intermédiaire clé entre les clients et le groupe Roquette, assurant la gestion du cycle contrat-commande-facturation pour un portefeuille clients dédié. Vous travaillerez en étroite collaboration avec les services internes et les affréteurs du département, contribuant ainsi à l'amélioration de l'expérience client.\nMissions\nAssurer la relation Client et la gestion du cycle contrat-commande-facturation pour un portefeuille Clients dédié.\nRéceptionner, analyser et créer les commandes dans le Système d’Informations en s’assurant de la cohérence des données de l’appel de livraison avec les contrats.\nGérer les retours de marchandise, les demandes de crédit et débit client, et enregistrer et répondre aux réclamations clients.","description_format":"text","description_chars":868,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-10-15T04:43:54Z"},{"event":"close","at":"2026-10-28T05:36:46Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":42905,"is_top_pay":false},"html_url":"https://alion.io/job/roquette-customer-care-agent-hf","json_url":"https://alion.io/job/roquette-customer-care-agent-hf.json","meta":{"generated_at":"2026-10-28T12:19:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16268,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1796799},"rest":"https://alion.io/mcp/rest/get_company?id=1796799"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froquette-customer-care-agent-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froquette-customer-care-agent-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froquette-customer-care-agent-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roquette-customer-care-agent-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froquette-customer-care-agent-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2587965}},{"tool":"search_jobs","arguments":{"company":"roquette.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2587965},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}