{"id":2201405,"url":"https://alion.io/job/rosendin-it-helpdesk-manager","title":"IT Helpdesk Manager","company":{"id":2015521,"name":"Rosendin","domain":"rosendin.com","url":"https://alion.io/company/rosendin","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McKinney, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":366},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T21:20:40Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T02:55:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.\nWhy Rosendin?\nCommitted. Innovative. Engaged.\nIf you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!\nYOUR NEXT OPPORTUNITY:\nThe IT Helpdesk Manager is responsible for supervising the Helpdesk and managing the technical support staff. The IT Helpdesk Manager is responsible for ensuring an outstanding level of customer service by providing direct IT services and support to all Rosendin employees.\nWHAT YOU’LL DO:\nSupervisetheHelpdesksupportstaffbydefiningandestablishingschedules,settingpriorities, providing support/direction, and dealing with administrative issues as needed\n\nManagepoliciesandproceduresforhelpdesk\n\nManagehelptickets,i.e.,ticketassignment,prioritization,escalation,andresolution\n\nGatherandanalyzemetricstobenchmarkthehelpdeskworkload/performanceandidentifytrends in call center issues\n\nPromote excellent customer service, effective response times and provide expert insights into generalsupportissues.Enforcequalityofserviceguidelinesfordealingwithcustomers,completing services, and overall customer satisfaction\n\nTrainhelpdeskstaffonoperationalproceduresandtroubleshootingtechniques.Providetrainingon new hardware and or software applications as requested\n\nEstablishandmaintainanenvironmentconducivetoteambuildingandcross-departmental communication\n\nManageITinventory\n\nEnsurethatstaffprovidestimelyandconsideratecustomerservicetoendusersbyfieldinghelpdesk calls and resolving technical issues\n\nAnalyzeandidentifytrendsinissuesreportedanddevisepreventativesolutions\n\nDorootcauseanalysisonmajor issues\n\nOtherdutiesanddefinedbythe manager\n\nThedutiesandresponsibilitiesareintendedtodescribethegeneralnatureandscopeofwork being performed by this position.This is not acomplete listing and other duties will beassigned basedon the position’s role within the business unit\n\nWHAT YOU’LL NEED TO BE SUCCESSFUL:\nAdvanced knowledge of Microsoft Active Directory and Windows 7 & 10\n\nAdvanced knowledge of Microsoft Office 2010 and newer\n\nNetwork troubleshooting and working with VPN client software\n\nAnalytical and problem-solving/troubleshooting skills required\n\nHigh level of performance in a dynamic and fast-paced team environment\n\nWilling to take a hands-on approach to ensuring optimal customer service\n\nEstablish and maintain an effective follow-up system to ensure timely and accurate handling of information requests\n\nDemonstrated ability to use discretion and sensitivity when handling confidential information\n\nDemonstrated success taking direction and working independently\n\nBuilds and maintains solid work relationships with all levels of staff and senior management\n\nProficient in using a computer and Microsoft Office (Outlook,Word,Excel,etc.); Oracle preferred\n\nPrioritize and manage multiple tasks, changing priorities as necessary\n\nWork under pressure and adapt to changing requirements with a positive attitude\n\nOral and written communication skills as required for the position\n\nSelf-motivated, proactive and an effective team player\n\nInteract effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others\n\nWHAT YOU BRING TO US:\nBachelor's degree in Information Technology, Computer/Information Science, or related discipline\n\nMinimum 2years’ management experience\n\nMinimum 7+years ’IT experience\n\nCan be a combination of education, training, and relevant experience\n\nTRAVEL:\nUp to 20%\n\nWORKING CONDITIONS:\nGeneral work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning\n\nNoise level is usually low to medium; it can be loud on the jobsite.\n\nWe fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.\n\nOccasional lifting of up to 30 lbs.\n\nRosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.\nYOU Matter - Our Benefits\nESOP - Employee Stock Ownership\n\n401 K\n\nAnnual bonus program based upon performance, profitability, and achievement\n\n17 PTO days per year plus 10 paid holidays\n\nMedical, Dental, Vision Insurance\n\nTerm Life, AD&D Insurance, and Voluntary Life Insurance\n\nDisability Income Protection Insurance\n\nPre-tax Flexible Spending Plans (Health and Dependent Care)\n\nCharitable Giving Match with our Rosendin Foundation\n\nOur success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career.\nRosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.","description_format":"text","description_chars":6372,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-09T21:20:40Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:4","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/rosendin-it-helpdesk-manager","json_url":"https://alion.io/job/rosendin-it-helpdesk-manager.json","meta":{"generated_at":"2026-10-12T07:12:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2015521},"rest":"https://alion.io/mcp/rest/get_company?id=2015521"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frosendin-it-helpdesk-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frosendin-it-helpdesk-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frosendin-it-helpdesk-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rosendin-it-helpdesk-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frosendin-it-helpdesk-manager"}]}