Специалист поддержки

Rosgosstrakh Life • Russian: C1 • 5 days ago
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≈ $12k – $25k per year (Estimated)
Location
Remote (EAEU)
Employment
Full-Time
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Rosgosstrakh Life

Headquartered in Moscow, Russia, Rosgosstrakh Life is a major insurance provider specializing in personal life insurance, voluntary health coverage, and long-term financial planning solutions. The company offers a broad range of products, including endowment life insurance, investment-linked plans, critical illness protection, and private pension solutions for retail and corporate clients.
rgsl.ru • HQ: Moscow, Russia • 11-50 employees

Задачи:

  • Решение заявок на сопровождение информационных систем.
  • Контроль выполнения делегированных заявок.
  • Соблюдение порядка и сроков работы с инцидентами и заявками на сопровождение информационных систем.
  • Соблюдение стандартов работы с заявителями.
  • Подготовка и актуализация скриптов на поддержку.

Что мы ждем от кандидата:

  • Базовые умения работать в JIRA, Confluence, Сфера Service Desk.
  • Коммуникабельность.
  • Ответственность.
  • Исполнительность.
  • Знание и применение основных правил орфографии и пунктуации.
  • Использование в работе делового стиля письма.
  • Опыт работы на поддержке IT-систем.

Мы предлагаем:

  • Официальное трудоустройство по ТК РФ.
  • Удаленная занятость.
  • Формат работы 5/2 с 9:30 до 18:00.
  • Забота о здоровье - оформим ДМС со стоматологией, дадим специальные условия страхования для себя и близких, скидки на сетевые фитнес-клубы, застрахуем от критических заболеваний.
  • Обучение и карьерный рост - проводим регулярное обучение, приглашаем внешних экспертов, подключим к корпоративной библиотеке.
  • Корпоративные скидки у компаний-партнеров (рестораны, одежда, путешествия, обучение и т.д.)
  • Премирование по итогам года.
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