{"id":2022089,"url":"https://alion.io/job/rosk-customer-experience-specialist-hf","title":"Customer Experience Specialist H/F","company":{"id":2182743,"name":"Rosk","domain":"rosk.com","url":"https://alion.io/company/rosk","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":39384},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T06:00:07Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-15T04:49:38Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Rejoins notre équipe en tant que Customer Experience Specialist. 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Une expérience de 2 ans minimum dans un environnement orienté utilisateur est requise, de préférence dans une start-up ou une scale-up.\nMissions\nAccompagner le lancement de nouveaux établissements clients et contribuer à l’optimisation des stratégies de matching.\nCollaborer avec les équipes Growth, Produit et Customer Care pour maximiser l’engagement et la fidélisation de notre pool de talents.\nAnalyser les performances et suivre les indicateurs clés afin d’optimiser l’efficacité opérationnelle.\nProfil recherché\n* 2 ans d’expérience minimum en user facing, idéalement en start-up ou scale-up.* Bon esprit analytique : capacité à suivre et interpréter les indicateurs.\n* Fibre entrepreneuriale et à l’aise dans un environnement dynamique.\n* Bonnes capacités de communication, avec les parties prenantes internes et externes.\n* Bon niveau d’anglais professionnel, certaines communications internes se font en anglais.","description_format":"text","description_chars":1269,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:22:25Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.589,"p_room":0.36,"age_days":44,"expected_fill_days":26,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":39384,"is_top_pay":false},"html_url":"https://alion.io/job/rosk-customer-experience-specialist-hf","json_url":"https://alion.io/job/rosk-customer-experience-specialist-hf.json","meta":{"generated_at":"2026-11-15T13:10:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3707,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2182743},"rest":"https://alion.io/mcp/rest/get_company?id=2182743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frosk-customer-experience-specialist-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frosk-customer-experience-specialist-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frosk-customer-experience-specialist-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rosk-customer-experience-specialist-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frosk-customer-experience-specialist-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2022089}},{"tool":"search_jobs","arguments":{"company":"rosk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2022089},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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