{"id":1368167,"url":"https://alion.io/job/ross-stores-support-specialist","title":"Support Specialist","company":{"id":1778714,"name":"Ross Stores","domain":"rossstores.com","url":"https://alion.io/company/rossstores","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Intercom","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-28T03:22:40Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-05T01:57:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are seeking a dependable, customer-focused, and solutions-oriented Support Specialist to provide exceptional support to customers and help resolve questions, technical issues, and service-related concerns. The Support Specialist will serve as an important point of contact for customers while working closely with internal teams to ensure issues are resolved quickly and effectively.\nThis is a full-time position offering $45,000-$60,000 per year, depending on experience, technical knowledge, communication skills, and qualifications. Candidates with strong technical-support experience, industry knowledge, or experience working with customer-support platforms may be considered toward the upper end of the compensation range.\nThe ideal candidate is patient, professional, highly organized, and comfortable troubleshooting problems while maintaining a positive customer experience.\nKey Responsibilities\nRespond to customer inquiries through email, phone, chat, and support-ticket systems.\nTroubleshoot customer issues and provide clear, accurate, and timely solutions.\nDocument customer interactions, issues, resolutions, and follow-up activities.\nEscalate complex or unresolved issues to the appropriate internal teams.\nFollow up with customers to ensure issues have been resolved satisfactorily.\nMaintain a strong understanding of company products, services, policies, and procedures.\nAssist customers with account, product, billing, technical, or service-related questions.\nIdentify recurring customer issues and communicate trends to management.\nWork with product, engineering, sales, and operations teams to resolve customer problems.\nCreate and maintain support documentation, FAQs, and knowledge-base articles.\nMeet established response-time, resolution-time, and customer-satisfaction goals.\nMaintain professionalism and empathy when handling difficult or frustrated customers.\nHelp identify opportunities to improve customer-support processes and procedures.\nPerform other support and administrative duties as assigned.\nQualifications\nRequired\n1-3 years of customer support, technical support, help desk, or related experience.\nExcellent written and verbal communication skills.\nStrong problem-solving and troubleshooting abilities.\nStrong attention to detail and organizational skills.\nAbility to manage multiple customer requests and priorities.\nComfortable learning new software, systems, and processes.\nAbility to work independently and as part of a team.\nProfessional, patient, and customer-focused approach.\nPreferred\nExperience with customer-support platforms such as Zendesk, Intercom, Salesforce, Freshdesk, or similar systems.\nExperience providing technical or product support.\nFamiliarity with CRM and ticketing systems.\nExperience working in a SaaS, technology, e-commerce, healthcare, financial-services, or professional-services environment.\nBasic understanding of troubleshooting software, applications, or web-based products.\nExperience working in a remote or distributed team.\nCompensation & Benefits\nThe compensation for this position is $45,000-$60,000 per year, depending on experience, technical capabilities, customer-support experience, and qualifications.\nCandidates with specialized technical-support experience, strong product knowledge, or experience supporting complex customer environments may be considered toward the upper end of the range.\nAdditional benefits may include:\nHealth, dental, and vision insurance\nPaid time off\nPaid holidays\n401(k) or retirement plan\nRemote or hybrid work flexibility\nProfessional development opportunities\nEmployee assistance and wellness programs\nPerformance-based bonus opportunities\nHow to Apply\nPlease submit your resume and a brief description of your customer-support experience. Candidates may be asked to complete a short customer-service or troubleshooting exercise as part of the hiring process.","description_format":"text","description_chars":3882,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Professional development","Retirement plans","Vision insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Decor"],"lifecycle":[{"event":"open","at":"2026-09-28T03:22:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":212500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.817,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/ross-stores-support-specialist","json_url":"https://alion.io/job/ross-stores-support-specialist.json","meta":{"generated_at":"2026-10-05T03:30:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4763,"day_limit":5000,"remaining_today":237,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}