{"id":3595389,"url":"https://alion.io/job/rosterfy-technical-support-engineer","title":"Technical Support Engineer","company":{"id":394,"name":"Rosterfy","domain":"rosterfy.com","url":"https://alion.io/company/rosterfy","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"JavaScript","optional":false},{"name":"Laravel","optional":false},{"name":"PHP","optional":false},{"name":"SQL","optional":false},{"name":"Symfony","optional":false},{"name":"Node JS","optional":true},{"name":"Postman","optional":true},{"name":"Rest API","optional":true},{"name":"Vue.js","optional":true}],"status":"live","first_seen_at":"2026-11-02T02:02:14Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T01:21:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position:Technical Support Engineer\nDate: February 2026\nDepartment: Customer Excellence\nReports to: Head of Customer Success\nEmployment Type: Full-time\nLocation:Melbourne (office 3 days a week)\nWorkplace Type: Hybrid\nWho we are\nRosterfy is a global leading, end-to-end enterprise volunteer engagement platform powering over 100 million volunteer hours. We exist to connect communities to events and causes they are passionate about.\nUsed by over 3 million volunteers across 26 different countries, Our SaaS platform powers mass volunteer programs across the globe for Not-for-Profits, local government, sporting federations, and major events. Our all in one solution helps our clients to recruit, retain, reward and train their volunteers, whilst also ensuring compliance.\nHeadquartered in Melbourne, Australia, with offices in Sydney, London, Dallas, Denver & New York, our vibrant, inclusive and passionate global team is driven to unite the world around volunteering.\nWhy you want to work with us\nRapid Growth: Rosterfy is a rapidly expanding company, doubling in size every year.Backed by top investors, Rosterfy is on a rocket ship trajectory, set for incredible growth and success.\nGlobal Impact: We are reshaping volunteering globally and have an ambitious goal to redefine what it means to be a volunteer. Work with us, and be certain that you will make an impact.\nWell-liked: with4.5 stars on Capterra,4.4 stars on G2, and winners of various awards, we are well liked by clients and recognised for our exceptional service and innovative solutions.\nAwesome clients: We've been the volunteer management platform for 7 consecutive Super Bowls, Lifeline, & Oxfam amongst many other happy clients across 26 countries.\nCompetitive salary: We offer a competitive salary commensurate with experience and qualifications, along with comprehensive benefits.\nCheck out our Employee Value Proposition slide deck here!\nRosterfy Employee Value Proposition\nAbout this role\nWe’re looking for a technically capable, customer-focused support engineer who will support our customers in using Rosterfy with confidence.\nIn this role, you’ll work at the intersection of customer support and technical troubleshooting, partnering closely with and across the Rosterfy business to investigate issues, contribute insights, and support the ongoing improvement of the Rosterfy platform.\nThis role combines real-time, hands-on technical support with anticipatory problem-solving. Strong judgement around response quality and timely technical escalation is essential.\nResponsibilities\nProvide timely, high-quality technical support to customers for reported issues, queries, and product-related questions.\n\nAct as a primary support contact, assisting customers with system setup, configuration and troubleshooting.\n\nCollaborate with Product and Engineering teams to investigate issues and contribute to system improvements through clear documentation and specifications.\n\nMaintain accurate documentation of system configurations, processes and troubleshooting procedures.\n\nImplement and manage security-related configurations, including SSL and DNS.\n\nProvide API support and assist with SQL-based queries and investigations.\n\nUse HTML and CSS knowledge to support customer configurations, with working familiarity in JavaScript or PHP considered advantageous.\n\nWhat Success Looks LikeExperience with PHP frameworkssuch as Symfony or Laravel(our primary tech stack).\n\nStrong exposure to APIs, integrations and cloud-based platforms.\n\nExperience working in a SaaS or technology startup environmentis highly regarded.\n\nExperience with Node.js or JavaScriptis a plus.Requirements\nBachelor’s degree in Computer Science, Software Engineering or a related field.\n\nExperience writing efficient, scalable SQL queries.\n\nKnowledge of web technologies and frameworks such as JavaScript, Reactor Vue.\n\nUnderstanding of cybersecurity best practices, including concepts such as SSLand DNS.\n\nExperience working with APIs and integration tools such as Postman, REST APIsand OAuth.\n\nStrong analytical and problem-solving capability.\n\nProactive, self-starting mindset with the ability to work effectively under pressure.\n\nStrong sense of ownership, with clear communication and effective time management skills.\n\nSolid proficiency in Exceland data analysis fundamentals.Benefits\nCompetitive salary offering\n\nPaid time off to participate in 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