{"id":3868213,"url":"https://alion.io/job/rotana-com-front-desk-agent-3","title":"Front Desk Agent","company":{"id":1838654,"name":"Rotana Hotel Management Corporation","domain":"rotana.com","url":"https://alion.io/company/rotana-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T13:13:01Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T08:09:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are currently looking for dynamic and self-motivated Front Office professionals who are eager to develop their careers.\nAs a Front Desk Agent, you will be responsible for delivering professional and customer-focused service to our guests, ensuring their stay is a memorable experience.\nYour key responsibilities will include:\nProvide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival to departure.\n\nEnsure guests are personally greeted by name, where known, and escorted to their rooms to make them feel welcomed and expected.\n\nConduct in-room hotel familiarization and assist guests with enquiries and requests related to hotel facilities and activities.\n\nMaintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and other relevant information.\n\nMaintain awareness of daily room rates and hotel occupancy levels.\n\nAccurately handle Front Desk cashiering procedures and comply with all established systems, policies and procedures.\n\nProcess guest accounts from check-in to check-out, ensuring accurate posting of all incidental charges through the Front Office system.\n\nMaintain guest privacy and confidentiality by ensuring that no guest information is disclosed to unauthorized parties.\n\nDemonstrate a thorough understanding of the hotel's policies, procedures and service standards, as well as full knowledge of hotel facilities and ongoing activities.\n\nRequirements\nEducation / Qualifications & Experience\nYou should ideally have a degree in Hospitality Management, with previous experience in the Front Office Department within a hotel. Fluency in written and spoken English and Russian is essential. Knowledge of additional languages, strong interpersonal skills and problem-solving abilities are an advantage. Computer literacy is required, while previous experience with Opera is preferred.\nKnowledge & Competencies\nThe ideal candidate will be customer-driven, proactive and have an outgoing, charismatic and approachable personality. You should be able to work well under pressure in a fast-paced environment and be a strong team player who enjoys working with a multicultural team and guests.\nThe following competencies are also required:\nUnderstanding the Job\n\nTaking Responsibility\n\nRecognizing Differences\n\nCustomer Focus\n\nAdaptability\n\nTeamwork","description_format":"text","description_chars":2429,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T13:13:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/rotana-com-front-desk-agent-3","json_url":"https://alion.io/job/rotana-com-front-desk-agent-3.json","meta":{"generated_at":"2026-11-09T09:15:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1838654},"rest":"https://alion.io/mcp/rest/get_company?id=1838654"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frotana-com-front-desk-agent-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frotana-com-front-desk-agent-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frotana-com-front-desk-agent-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rotana-com-front-desk-agent-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frotana-com-front-desk-agent-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3868213}},{"tool":"search_jobs","arguments":{"company":"rotana.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3868213},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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