{"id":2459360,"url":"https://alion.io/job/rotork-it-support-analyst-2","title":"IT Support Analyst","company":{"id":6187,"name":"Rotork","domain":"rotork.com","url":"https://alion.io/company/rotork","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":18,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gimpo, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-13T14:47:22Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T20:59:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.\nOur purpose is Keeping the World Flowing for Future Generations.\n Job Purpose:\nThe role of IT Support Analyst is to be responsible for 2nd Line Application Support activities. Providing advanced technical support for business-critical applications, ensuring that all incidents that have been escalated from the 1st Line Support teams, or have been raised directly into the 2nd Line queue are resolved promptly. This role acts as a key liaison between the technical teams and the business users, analysing complex issues, applying deep application knowledge and working with development and infrastructure teams, where needed, to maintain high system availability and performance. This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices.\nResponsibilities:\nRespond promptly to incidents related to Applications reported through the Service Desk or monitoring systems. \nDiagnose, troubleshoot, and resolve application issues, following agreed procedures. \nEscalate complex or unresolved incidents to appropriate teams or third-party vendor(s) adhering to agreed service level agreements (SLAs). \nImplement and manage application updates, ensuring security updates are applied promptly to mitigate vulnerabilities. \nCommunicate effectively with end users, providing clear instructions and guidance on the use applications services. \nKeep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures. \nConduct regular reviews of operational checks such as batch jobs to ensure they are operational. \nIn addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required. You may also be required to perform Service Desk duties on occasion. \nAsist in conducting root cause analysis and managing problems to prevent recurring issues.\n Essential\nProven experience in IT Support Analyst role preferably in a medium to large organisation\nGood overall understanding of ITIL framework and ITSM best practices\nGood analytical and problem-solving skills\nGood understanding of priorities versus business impact and Incident resolution within required set of SLAs\nDocumentation skills for creation of Runbook / Knowledge Articles, including the ability to produce from scratch\nDesirable \nExpertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform\nITIL certification (Foundation level or above)\nWork with diverse technology stacks, including bridging the gap between legacy systems and modern platforms\nRequired Competencies:\nVery organised with good planning and coordination skills\nAbility to interact and communicate well at all levels\nInquisitive mindset, not happy to accept the ‘status quo’\nAbility to multi-task and remain calm under pressure\nCollaborative team player who continually strives for improvement\n Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.\nOur purpose is Keeping the World Flowing for Future Generations.\nFor over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.\nToday we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.\nRotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.","description_format":"text","description_chars":4132,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Korean","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Korea","iso":"KR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Machinery","Motors, Drives & Motion Control"],"lifecycle":[{"event":"open","at":"2026-10-13T16:57:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-14T00:02:24Z"},"pay":null,"html_url":"https://alion.io/job/rotork-it-support-analyst-2","json_url":"https://alion.io/job/rotork-it-support-analyst-2.json","meta":{"generated_at":"2026-10-14T00:02:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":63,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6187},"rest":"https://alion.io/mcp/rest/get_company?id=6187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frotork-it-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frotork-it-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frotork-it-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rotork-it-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frotork-it-support-analyst-2"}]}