{"id":1162505,"url":"https://alion.io/job/rotork-service-coordinator-2","title":"Service Coordinator","company":{"id":6187,"name":"Rotork","domain":"rotork.com","url":"https://alion.io/company/rotork","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T05:45:50Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T11:54:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.\nOur purpose is Keeping the World Flowing for Future Generations.\n We are seeking a highly motivated Service Coordinator / Super User to support service operations while acting as the site expert for Microsoft Dynamics 365 (D365). This role combines customer service coordination, service administration, ERP system expertise, business process support, user training, and change management responsibilities.\nThe successful candidate will play a critical role in ensuring efficient service operations while driving the successful adoption, optimization, and continuous improvement of D365 across the Japan business. Acting as the primary liaison between business users, service teams, and regional D365 project teams, the individual will support system deployment, user training, troubleshooting, process improvements, and post-implementation support.\nSuper User Responsibilities\nServe as the local Subject Matter Expert (SME) for Microsoft Dynamics 365.\nSupport D365 implementation, deployment, testing, and business readiness activities.\nAssist with data validation, data mapping, process documentation, and user acceptance testing (UAT).\nEnsure business processes are aligned with D365 best practices and company standards.\nProvide first-line functional support and issue resolution for D365 users.\nEscalate system issues to regional or global support teams when required.\nMonitor user adoption and identify opportunities for process improvement.\nChange Management & Training\nAct as a change champion to support successful adoption of D365 and new business processes.\nDeliver end-user training, workshops, and refresher sessions.\nDevelop and maintain user guides, process documentation, and training materials.\nSupport colleagues through system and process transitions.\nDrive continuous improvement initiatives and encourage best-practice utilization of D365.\nStakeholder & Project Support\nCollaborate with Service, Operations, Finance, Supply Chain, and Regional D365 teams.\nProvide regular updates on system issues, adoption progress, and improvement opportunities.\nSupport project planning, deployment activities, and go-live readiness.\nParticipate in regional and global D365 improvement initiatives.\nRemain actively engaged during post-implementation and Early Life Support phases.\n Bachelor's Degree in Engineering, Business, Information Systems, or related discipline.\nMinimum 5 years of experience in Service Operations, Service Coordination, Technical Support, or Engineering environments.\nMinimum 3 years of hands-on experience working with ERP systems, preferably Microsoft Dynamics 365.\nExperience supporting service management, field service, maintenance, or customer service functions.\nUnderstanding of business processes related to service operations, inventory, logistics, and warranty management.\nExperience participating in ERP implementations, upgrades, or digital transformation projects.\nFluent Japanese and business-level English communication skills.","description_format":"text","description_chars":3154,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Hardware","Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-24T00:32:50Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rotork-service-coordinator-2","json_url":"https://alion.io/job/rotork-service-coordinator-2.json","meta":{"generated_at":"2026-09-24T12:49:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}