{"id":1658891,"url":"https://alion.io/job/rototilt-global-product-support-director","title":"Global Product Support Director","company":{"id":2112234,"name":"Rototilt","domain":"rototilt.com","url":"https://alion.io/company/rototilt-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vindeln, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T07:56:37Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-31T15:40:39Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Vill du leda och utveckla en global supportorganisation i ett av världens ledande teknikföretag inom entreprenadbranschen?\nRototilt Group fortsätter sin internationella tillväxt och söker nu en Global Product Support Director med ansvar för att utveckla vår globala supportverksamhet och säkerställa en kundupplevelse i världsklass. Rollen omfattar övergripande ansvar för teknisk support, produktutbildning och reklamationshantering samt den långsiktiga utvecklingen av Rototilts globala Product Support organisation.\nDitt uppdrag\nDu leder och utvecklar vår globala supportorganisation tillsammans med regionala Support Managers. Du driver strategi, arbetssätt och förbättringsinitiativ som stärker kundnöjdhet, effektivitet och affärsresultat. Rollen innebär många olika och nära samarbeten med bland annat Produktledning, R&D, Operations och våra marknadsbolag världen över.\nVi söker dig som\nHar erfarenhet av att leda internationella team och verksamheter\n\nHar bakgrund inom teknisk support, service, eftermarknad eller liknande\n\nÄr en stark ledare som skapar resultat genom människor och processer\n\nÄr analytisk, strukturerad och affärsorienterad\n\nHar mycket god kommunikationsförmåga på engelska i tal och skrift\n\nVi erbjuder\nEn strategisk och internationell ledarroll\n\nMöjlighet att påverka kundupplevelsen globalt\n\nEtt innovativt teknikföretag med stark tillväxt\n\nEngagerade kollegor och en entreprenöriell kultur\n\nMöjlighet att vara med och utveckla framtidens Product Support inom Rototilt\n\nFrågor om tjänsten\nVid eventuella frågor eller funderingar kring tjänsten är du varmt välkommen att kontakta rekryterande chef Anders Lundgren, Global Director Product Planning & Support, på 072-050 75 10 eller via e-post .\nVälkommen med din ansökan och bli en del av Rototilts fortsatta globala tillväxtresa.","description_format":"text","description_chars":1838,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T02:52:15Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.653,"p_room":0.45,"age_days":52,"expected_fill_days":30,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/rototilt-global-product-support-director","json_url":"https://alion.io/job/rototilt-global-product-support-director.json","meta":{"generated_at":"2026-10-31T18:19:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2112234},"rest":"https://alion.io/mcp/rest/get_company?id=2112234"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frototilt-global-product-support-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frototilt-global-product-support-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frototilt-global-product-support-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rototilt-global-product-support-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frototilt-global-product-support-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1658891}},{"tool":"search_jobs","arguments":{"company":"rototilt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1658891},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}