{"id":2465895,"url":"https://alion.io/job/roush-it-support-center-manager-roush","title":"IT Support Center Manager - ROUSH","company":{"id":40324,"name":"Roush","domain":"roush.com","url":"https://alion.io/company/roush","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Livonia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":134000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"GDPR","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-13T18:39:36Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T12:23:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovative solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.\nWe fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense, and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.\nJob Summary\nThe IT (Information Technology) Support Center Manger will be responsible for overseeing and leading the day-to-day operations of the IT support team. This position will play a crucial role in ensuring the delivery of high-quality technical support to end-users and maintaining the overall efficiency of the IT support center. This position requires a strong combination of leadership, technical expertise, and excellent communication skills. This position will be located in Livonia, MI. It is 100% onsite.\nAs an IT Support Center Manager, you will:\nLead and motivate a team of IT support professionals\nFoster a positive and collaborative work environment\nProvide guidance, coaching, and performance feedback\nOversee the daily operations of the IT support center\nEnsure timely and effective resolution of technical issues\nMonitor and report on key performance metrics\nImplement and improve support processes to enhance efficiency\nEnsure a high level of customer satisfaction through effective communication and issue resolution\nCollaborate with other departments to address user needs and concerns\nStay updated on the latest IT trends and technologies\nProvide technical guidance and support to the team\nTroubleshoot complex technical issues\n As an IT Support Center Manager, you will need:U.S. Citizen or U.S. Permanent Resident allowing for ITAR or CMMC compliance.\nBachelor's degree in Information Technology or related field or equivalent experience\nMinimum of (7) years of work experience supporting and maintaining endpoints, peripherals, Active Directory and Office Productivity Applications\nExperience working with different cross functional teams\nExcellent oral and written communication skills including ability to interact effectively with customers, vendors, and team members\nLeadership and organizational skills\nAbility to manage multiple projects, prioritize, and execute tasks successfully\nFamiliarity with Service Desk software and tools\nKnowledge of IT security best practices\nStrong project management skills\n A successful candidate may also have:Knowledge of data protection operations and legislation [e.g. NIST 800- 1/1, CMMC (Cybersecurity Maturity Model Certification), GDPR (General Data Protection Regulation)]\nKnowledge of a project management solution such as MS Project\nKnowledge of Visio or similar diagramming software\nKnowledge of the budgeting process\nOur full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.\nIf you share our passion for providing innovative solutions to complex challenges, we want you on our team.\nPlease visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/\nVisit our website: www.roush.com\nLike us on Facebook: www.facebook.com/RoushCareers\nRoush is an EO employer - Veterans/Disabled and other protected categories\nIf you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.","description_format":"text","description_chars":3951,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T18:39:36Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.505,"p_room":0.578,"age_days":7,"expected_fill_days":6,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/roush-it-support-center-manager-roush","json_url":"https://alion.io/job/roush-it-support-center-manager-roush.json","meta":{"generated_at":"2026-10-21T15:15:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40324},"rest":"https://alion.io/mcp/rest/get_company?id=40324"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froush-it-support-center-manager-roush"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froush-it-support-center-manager-roush"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froush-it-support-center-manager-roush"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roush-it-support-center-manager-roush\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froush-it-support-center-manager-roush"}]}