{"id":3549259,"url":"https://alion.io/job/rowan-clinical-studio-manager","title":"Clinical Studio Manager","company":{"id":678209,"name":"Rowan","domain":"heyrowan.com","url":"https://alion.io/company/heyrowan","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Des Moines, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":true}],"status":"live","first_seen_at":"2026-10-30T21:19:24Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T11:30:17Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Rowan:\nAt Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses - and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!\nAbout This Role:\nThe Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our Jordan Creek studio location.\nKey Responsibilities:\n\nPiercing:\nCreate magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session.\nEnsure customer's safety and comfort and smooth flow of customer care.\nProvide confident, clear, and professional communication with clients throughout their entire piercing experience.\nEducate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being.\nConduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.\nMaintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety.\nUse your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. \nCustomer Experience:\nCreate a warm, welcoming, celebratory atmosphere, greet and engage with customers.\nCustomer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.\nHelp customers and their friends and family choose and style their ears with Rowan jewelry.\nHandle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.\nMaintain a clean, welcoming, and safe studio environment at all times.\nEngage with the local community to drive brand awareness, traffic and appointments.\nCreate a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.\nActively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.\nLeadership + Team Management:\nLead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols.\nAccountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team.\nFoster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals.\nSchedule staff in partnership with District Manager within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise. \nRecruit for open studio positions.\nOperations + Sales:\nOversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.\nMeet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well.\nDrive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand.\nEnsure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards.\nEnsure compliance with all health and safety regulations, particularly regarding ear piercing procedures.\nEnsure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times. \nEnsure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs.\nEnsure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.\nTraining + Development:\nMentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.\nTrain and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge.\nLeverage coaching and feedback to continually develop a diverse Studio team.\nProvide ongoing training and development opportunities to staff to enhance their skills and knowledge.\nAdministrative Duties:\nPrepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.\nEnsure studio budgets, track expenses, and financial targets are met.\nCoordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.\nWhat You Offer:\nRequired Certifications: Active RN or LPN/LVN License.\nProven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus.\nProven strong leadership skills with the ability to inspire, motivate and develop a team.\nCustomer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.\nProven track record of driving sales and optimizing store profitability.\nExcellent customer service skills with a passion for creating memorable experiences.\nAbility to work a flexible schedule, including weekends and holidays.\nThrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.\nComfortable using technology, software systems and POS.\nDeep understanding of retail operations, including inventory management and visual merchandising.\nStrong organizational and multitasking abilities.\nKnowledge of health and safety regulations, particularly related to piercing, is a plus.\nExcellent verbal and written communication skills.\nProficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).\nAnalytical skills, including basic retail math, calculating inventory on-hands, tracking sales.\nThe role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.\nStanding for a full 8-hour shift is a regular part of this role.\nWe are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.\nYou make a commitment and stick to it! \nWork Expectations:\nFull-time schedule: 5 full days per week.\nWeekend availability: 3 weekends per month.\nBenefits + Perks:\nAnnual Base Salary between $65,000 - $75,000. This role is eligible for the Studio Manager Monthly bonus program as well as earned tips!\nPaid accrued Vacation and Sick Time for full-time employees.\nMedical/Dental/Vision Health Plans for full time employees.\nEmployee Assistance Program (EAP) Resources.\n401k and Roth IRA Plans.\nGenerous employee discounts on our amazing products and services!\nTeam Member Referral Bonus plan for Studio positions.","description_format":"text","description_chars":8581,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Personal Care"],"lifecycle":[{"event":"open","at":"2026-10-30T21:59:19Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":4,"expected_fill_days":36,"reasons":["conf:4","urgency","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/rowan-clinical-studio-manager","json_url":"https://alion.io/job/rowan-clinical-studio-manager.json","meta":{"generated_at":"2026-11-04T12:10:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678209},"rest":"https://alion.io/mcp/rest/get_company?id=678209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frowan-clinical-studio-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frowan-clinical-studio-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frowan-clinical-studio-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rowan-clinical-studio-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frowan-clinical-studio-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3549259}},{"tool":"search_jobs","arguments":{"company":"heyrowan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3549259},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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