{"id":1967292,"url":"https://alion.io/job/rox-customer-success-manager","title":"Customer Success Manager","company":{"id":63282,"name":"Rox","domain":"rox.com","url":"https://alion.io/company/rox-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":21,"ghost_share":0,"stale_share":0.619,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":251000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":639},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"New Relic","optional":false}],"status":"live","first_seen_at":"2026-10-06T17:11:58Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T07:18:38Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"ABOUT US\nAt Rox https://rox.com/, we believe in empowering people to do their best work.\nOur platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x'd engineering, revenue agents 10x customer work.\nWe are reimagining the revenue stack by building the world's first revenue operating system, from the application layer to the system of context. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle.\nRox powers Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition.\nUnderlying all of this success is an unwavering, shared belief in the mission, with an unreasonable commitment of doing whatever it takes to make it a reality.\nTHE TEAM\nNothing is possible without the world-class team, assembled to redefine how businesses operate.\nMembers on our team have:\nFounded and exited successful companies\nHeld the highest positions at Google, AWS, Confluent, and New Relic\nWon IMO and IOI gold medals\nPublished field-defining papers\nWe're backed by the best, having raised $50M from Sequoia (Alfred Lin), General Catalyst (Hemant Taneja), Google Ventures, Elad Gil, and Chris Ré.\nCORE PRINCIPLES\nTASTE: CRAFT BEAUTIFUL EXPERIENCES.\nNo matter how small, we strive to make sure every detail is right. We care deeply about every interaction, both in terms of whether it helps the seller get the job done, but also how the product makes them feel. We get a visceral feeling when something is off and stop at nothing to make sure we make it right. We never settle, continuously exploring ways to delight sellers.\nOBSESSION: COMMIT UNREASONABLY.\nIn all aspects of our craft, we commit. We not only are immediately reactive to customers' requests but are proactive about driving value even before they ask. We are also obsessive about always learning and honing our craft, improving ourselves and product every single day.\nACTION: GET IT DONE.\nTalking is easy but the difference comes from the execution. We lean heavily towards making thoughtful yet fast decisions and delivering immediately. We play in a field where trust is paramount. We earn the trust and right to empower the best sellers by forging a history of over-delivering on the promise at record speed.\nYOUR ROLE\nAs a Customer Success Manager at Rox, you'll own the post-go-live customer lifecycle across SMB to Enterprise accounts, including adoption, customer health, risk recovery, and expansion readiness.\nThis is a hands-on, customer-facing role. You'll run a clear operating cadence with accounts, keep utilization and value evidence visible, and catch leading indicators before they become churn. You'll partner closely with AEs when accounts are ready for expansion, and with Product and Engineering when post-sales signals should change the roadmap.\nIf you believe retention is earned through product value rather than promises, and you want to help build Customer Success at an agentic revenue platform from the ground up, we'd love to talk.\nRESPONSIBILITIES\nOwn a book of post-go-live accounts through Momentum, Growing, At-Risk, and Active Expansion stages with clear success criteria per account\nDrive adoption and proof of value in the first period after go-live: consumption ramping, value evidence captured, and adjacent-team introductions while goodwill is highest\nRun the steady-state rhythm for healthy accounts: QBRs with exec sponsors, live org maps, and a committed rate of qualified expansion opportunities passed to AEs\nDiagnose At-Risk accounts early, own a dated recovery plan, and pause expansion plays until the health bar is met\nPartner with Growth Strategists and FDEs on handoffs so customers always know who owns them and what \"good\" looks like next\nEstablish a reliable internal and customer operating cadence: standups, office hours, metrics reviews, and crisp written updates\nTurn post-sales signal into roadmap and docs input with Product and Engineering\nBuild the playbooks and reporting that make time-to-value and health management repeatable as the book scales\nQUALIFICATIONS\n5+ years in customer success or post-sales, with ownership of retention, utilization, or expansion outcomes\nTrack record managing relationships with VP-level stakeholders or above\nStrong balance of strategic thinking and operational execution; comfortable moving from an exec QBR to a deployment debug in the same day\nDemonstrated ability to drive measurable time-to-value and turn healthy usage into expansion pipeline\nDeep empathy for enterprise customers and a passion for helping them succeed\nStrong analytical mindset; fluent working with metrics, success criteria, and customer data\nExperience with technical or AI-native products; able to speak credibly to current trends and tools\nSTEM degree or quantitative background preferred\nBe located in or willing to relocate to San Francisco\nBENEFITS\nCompetitive pay with considerable equity upside\nHealth Insurance\nAPPLY\nTo apply, please fill out the application form. We're looking forward to connecting with you!","description_format":"text","description_chars":5156,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Sales Enablement","AI Agents","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-06T17:49:28Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":37,"reasons":["conf:4","stale_co","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/rox-customer-success-manager","json_url":"https://alion.io/job/rox-customer-success-manager.json","meta":{"generated_at":"2026-10-12T13:04:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20388,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63282},"rest":"https://alion.io/mcp/rest/get_company?id=63282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frox-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frox-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frox-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rox-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frox-customer-success-manager"}]}