{"id":198532,"url":"https://alion.io/job/royal-joinery-autoline-support-analyst","title":"Autoline Support Analyst","company":{"id":453533,"name":"United Al Saqer Group","domain":"alsaqergroup.com","url":"https://alion.io/company/alsaqergroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":89,"open_postings":58,"ghost_share":0.103,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":175,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-06-16T11:51:39Z","employer_posted_date":"2026-06-16","last_verified_at":"2026-11-04T05:49:04Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":140},"description":"Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.\nWe are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.\nAREA OF RESPONSIBILITY:\nSystem Support & Troubleshooting\nProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.\n\nDiagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.\n\nLog, track, and resolve incidents using the company’s helpdesk or escalation system.\n\nCoordinate with software vendors for unresolved or complex technical issues.\n\nUser Management & Configuration\nManage user access, permissions, and security roles within the Autoline system.\n\nConfigure workflows, settings, and user profiles according to operational requirements.\n\nSupport new module or branch setups, data migration, and configuration activities.\n\nSystem Maintenance & Updates\nMonitor system performance and ensure application availability and reliability.\n\nAssist in software upgrades, patch management, and UAT (User Acceptance Testing).\n\nVerify system functionality post-upgrade and coordinate with internal IT teams.\n\nTraining & User Enablement\nConduct onboarding and user training sessions for new and existing employees.\n\nDevelop and maintain user manuals, SOPs, and training guides.\n\nSupport staff in effectively using Autoline modules to optimize productivity.\n\nData Integrity & Reporting\nEnsure data accuracy and consistency across all modules and departments.\n\nGenerate and support operational reports and dashboards as per management requirements.\n\nFacilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.\n\nProcess Improvement & Documentation\nIdentify system inefficiencies and recommend workflow or configuration improvements.\n\nMaintain documentation, change logs, and standard operating procedures.\n\nParticipate in internal system audits to ensure data and IT governance compliance.\n\nCollaboration & Coordination\nWork closely with department heads to understand business needs and translate them into system solutions.\n\nLiaise with IT infrastructure teams on server, network, or access-related issues.\n\nCoordinate with vendors for technical support, enhancements, and new features.\n\nRequirements\nQUALIFICATIONS & CERTIFICATIONS & EXPERIENCE (MANDATORY & PREFERRED):\nBachelor’s degree in Information Technology, Computer Science, or related field.\n\nMinimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).\n\nStrong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).\n\nExperience troubleshooting application, database, and access-related issues.\n\nFamiliarity with SQL, system configuration, and reporting tools.\n\nExcellent analytical, communication, and customer service skills.\n\nAbility to work under pressure and manage multiple support requests.\n\nSKILLS & COMPETENCIES (Technical, Behavioral, and Soft):\nTechnical Skills:\nAutoline / Keyloop DMS\n\nSQL & Data Analysis\n\nSystem Configuration & User Management\n\nHelpdesk & Ticketing Systems\n\nDMS Integration Support\n\nReporting & Documentation\n\nMicrosoft Office (Advanced Excel Functions)\n\nBehavioral Competencies:\nCustomer Focus - Understands user challenges and proactively resolves them.\n\nAccountability & Ownership - Delivers high-quality results with minimal supervision.\n\nAgility & Adaptability - Responds effectively to change and supports others through transitions.\n\nCollaboration & Influence - Builds strong cross-functional relationships and resolves conflicts constructively.\n\nResult Orientation - Sets clear goals and works proactively to achieve high performance.\n\nLocation: Abu Dhabi","description_format":"text","description_chars":4299,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Construction","Car Dealerships","Auto Parts & Accessories Retail"],"lifecycle":[{"event":"open","at":"2026-09-03T22:05:52Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.837,"p_room":0.6,"age_days":140,"expected_fill_days":175,"reasons":["conf:0","win:late","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/royal-joinery-autoline-support-analyst","json_url":"https://alion.io/job/royal-joinery-autoline-support-analyst.json","meta":{"generated_at":"2026-11-04T09:17:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":453533},"rest":"https://alion.io/mcp/rest/get_company?id=453533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froyal-joinery-autoline-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froyal-joinery-autoline-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froyal-joinery-autoline-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/royal-joinery-autoline-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froyal-joinery-autoline-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":198532}},{"tool":"search_jobs","arguments":{"company":"alsaqergroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":198532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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