{"id":1534771,"url":"https://alion.io/job/rr-donnelley-account-supervisor","title":"Account Supervisor","company":{"id":3846,"name":"RR Donnelley","domain":"rrd.com","url":"https://alion.io/company/rr-donnelley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":72,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52500,"max":76500,"currency":"USD","period":"year","gross":null,"usd_annual":76500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T15:23:47Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T05:27:27Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.\n The Account Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an account.\nJob Duties:\nOversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees\n\nManage relationships with clients by ensuring a high level of customer satisfaction\n\nEstablish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance\n\nDrive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client\n\nResponsible for employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management\n\nEnsure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary\n\nEngage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development\n\nManage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly\n\nCreate and distribute monthly invoice, ensuring it meets contractual requirements\n\nCreate and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making\n\nSolicit feedback from clients (client outreach) regularly\n\nFoster cross-training and a sense of team work to optimize client service delivery\n\nEducate clients regarding Williams Lea services already providing and those available through strong sense of the client’s business and the impact our services may have on their success\n\nIdentify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users - escalate opportunities to manager\n\nParticipate or lead due diligence, implementation (people, process, technology) for new business within client account; participate as needed on other new client accounts.\n\nBe able to lift up-to 50 lbs. on a regular basis.\n\nAdhere to Williams Lea policies in addition to client site policies\n\n Bachelor’s degree or equivalent experience\n\n3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred\n\n3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom\n\nUnderstanding of USPS regulations\n\nUnderstanding of reprographics equipment and usage\n\nIntermediate Microsoft Office Word and Excel skills\n\nBasic Microsoft PowerPoint skills\n\nPrior experience managing vendors preferred\n\nBasic P&L understanding a plus\n\nDemonstrated experience prioritizing competing priorities under tight deadlines\n\nExceptional communication skills, both written and verbal\n\nGood attention to detail\n\n RRD's current salary range for this role is $52,500 to $76,500 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.\nShift: Monday to Friday - 8:00 AM - 5:00 PM\nRRD is an Equal Opportunity Employer, including disability/veterans\nAt RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.\nAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.","description_format":"text","description_chars":5628,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Professional Services","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-30T18:14:59Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.514,"p_room":0.55,"age_days":20,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":76500,"is_top_pay":false},"html_url":"https://alion.io/job/rr-donnelley-account-supervisor","json_url":"https://alion.io/job/rr-donnelley-account-supervisor.json","meta":{"generated_at":"2026-10-20T09:20:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3846},"rest":"https://alion.io/mcp/rest/get_company?id=3846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frr-donnelley-account-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frr-donnelley-account-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frr-donnelley-account-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rr-donnelley-account-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frr-donnelley-account-supervisor"}]}