{"id":4188568,"url":"https://alion.io/job/rr-donnelley-client-services-representative","title":"Client Services Representative","company":{"id":3846,"name":"RR Donnelley","domain":"rrd.com","url":"https://alion.io/company/rr-donnelley","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":76,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chanhassen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48500,"max":70900,"currency":"USD","period":"year","gross":null,"usd_annual":70900},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T15:51:53Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:55:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.\n Coordinate production of printed materials, or print-related services for the company's clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.\nResponsibilities:\nAssess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership\nProvide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.\nBuild and maintain client relationships\nAbility to consult with clients & production to execute plans\nEstablish own priorities in order to meet the demands of the business\nOften manages high profile / larger volume and/or complex accounts\nMay mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertise\nEnsure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.\nMay provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.\nMay assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.\nMay be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as required.\nMaintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.\nMay have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the product.\nMay assist sales in the RFP process May have responsibility for the composition and/or copy prep of the client's products.\nPerforms other related duties and participates in special projects as assigned.\n May possess additional education certification at this level.\nRequires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.\nAble to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.\nMay provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.\nRequires excellent knowledge of the functional area(s) related to the job.\nAble to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.\nMust have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully.\nMust have excellent oral and written communication skills to communicate effectively across departments when completing assignments.\nMust have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.\nMust be able to work weekends and holidays as needed.\nHS diploma or GEDwith 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, .\n All your information will be kept confidential according to EEO guidelines.\nRRD's current salary range for this role is $48,500 to $70,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.\nRRD is an Equal Opportunity Employer, including disability/veterans\nAt RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.\nAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.","description_format":"text","description_chars":5288,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-12T18:55:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-12T19:52:08Z"},"pay":{"stated_usd_annual":70900,"is_top_pay":false},"html_url":"https://alion.io/job/rr-donnelley-client-services-representative","json_url":"https://alion.io/job/rr-donnelley-client-services-representative.json","meta":{"generated_at":"2026-11-12T19:52:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41962,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3846},"rest":"https://alion.io/mcp/rest/get_company?id=3846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frr-donnelley-client-services-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frr-donnelley-client-services-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frr-donnelley-client-services-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rr-donnelley-client-services-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frr-donnelley-client-services-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4188568}},{"tool":"search_jobs","arguments":{"company":"rrd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4188568},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}