{"id":535833,"url":"https://alion.io/job/rr-donnelley-mail-processing-supervisor","title":"Mail Processing Supervisor","company":{"id":3846,"name":"RR Donnelley","domain":"rrd.com","url":"https://alion.io/company/rr-donnelley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":75,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monroe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57300,"max":87100,"currency":"USD","period":"year","gross":null,"usd_annual":87100},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T14:17:39Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-08T14:00:29Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"RR Donnelley is looking for a client-focused Data Processing Supervisor with experience growing business to join the team at the Monroe, WI location! This position will act as a business partner to the sales team to scope for new opportunities in the market.\nRRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.\n Job Summary:\nThe Data Processing Supervisor is responsible for overseeing daily operations related to complex\ndocument handling and data conversion, including leading a team dedicated to receiving, sorting, and\nconverting physical returned mail and survey results into accurate, actionable electronic data files for the end-customers. The supervisor is also tasked with ensuring operational efficiency, data quality, security, and strict adherence to service level agreements (SLAs). Beyond internal operations, this role partners closely with sales teams and external clients to scope new growth opportunities, build pricing models, and actively contribute to business growth.\nResponsibilities:\nOperations & Processing:Manage the end-to-end process for handling both returned mail and physical survey results; from physical receipt, sorting, and scanning, to data entry and conversion into required electronic formats for the end-customers.\nOversee the capture, validation, and preparation of survey results, ensuring data is accurately converted and formatted into final electronic data files (e.g., CSV, delimited files) ready for end-customer delivery.\nEnsure the physical security of all sensitive documents and the electronic security and privacy of converted customer data.\nOversee the quality assurance process to guarantee the accuracy and integrity of all data converted from physical documents.\nIdentify bottlenecks and inefficiencies in document handling and data conversion workflows and implement solutions to optimize processes.\n\nCompliance & Reporting:Maintain strict compliance with all customer SLAs, regulatory requirements, and internal security protocols.\nGenerate regular reports on team performance, productivity, mail/document volume, error rates, and progress toward operational goals.\nServe as the primary escalation point for complex processing issues or discrepancies.\nCalculate and prepare new customer pricing proposals; perform pricing audits to ensure alignment with targets and overhead expenses; prepare invoicing documentation based on processed volumes and established contract rates.\n\nSystem & Equipment:Ensure the team effectively utilizes all necessary equipment and software systems required for data conversion and workflow management.\nCollaborate with IT or technical support teams on system maintenance, troubleshooting, and upgrades.\n\nTeam Leadership & Management:Supervise a team of associates, including scheduling, performance management, training, and professional development.\nMonitor team workload and workflow to ensure timely processing and achievement of productivity and quality targets.\n\nClient & Sales Collaboration:Partner directly with the sales team and external clients to understand project scopes, calculate pricing proposals, and conduct pricing audits to maximize profitability.\nActively support client onboarding and ongoing relationships to identify operational opportunities to expand and grow existing business accounts.\nServe as a highly responsive point of contact for clients and internal partners including host alignment meetings, address inquires, and provide proactive problem-solving to ensure exceptional customer service and contribute to customer relationship retention.\n\n Minimum of a High School Diploma or GED is required. Bachelor's degree preferred in Business Administration, Operations Management, or related field.\nMinimum of 3 years of experience in data processing, document management, mailroom operations, or a production environment.\nMinimum of 1 year of experience in a supervisory or team lead role.\nDemonstrated knowledge of security and compliance best practices related to handling sensitive customer data.\nStrong organizational and problem-solving skills with a keen attention to detail.\nExperience working with production workflow or data management system.\nExperience with lean manufacturing or process improvement methodologies.\nFamiliarity with high-volume mail sorting and scanning technology.\nUnderstanding of data conversion techniques and quality control measures for electronic dataentry.\n\nPhysical Demands\nSitting - Frequent\nStanding - Occasional\nWalking - Occasional \nTwisting - Occasional\nBending - Occasional\nAbility to Push/Pull Ability to Push/Pull 10-15lbs - Occasional\nAbility to Push/Pull 15-20lbs - N/A\nAbility to Push/Pull 20-25lbs - N/A\nAbility to Push/Pull >25lbs - N/A\nThe physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nTravel Requirement \nThe pay range for this role at the noted location is $57,300 to $87,100 annually. The actual rate of pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, paternity leave, adoption assistance, and employer/partner discounts.\nAll your information will be kept confidential according to EEO guidelines.\nRRD is an Equal Opportunity Employer, including disability/veterans\nAt RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.\nAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.","description_format":"text","description_chars":6714,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Insurance coverage","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Professional Services","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-08T07:45:25Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.263,"p_room":0.28,"age_days":67,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":87100,"is_top_pay":false},"html_url":"https://alion.io/job/rr-donnelley-mail-processing-supervisor","json_url":"https://alion.io/job/rr-donnelley-mail-processing-supervisor.json","meta":{"generated_at":"2026-11-08T16:10:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34158,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3846},"rest":"https://alion.io/mcp/rest/get_company?id=3846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frr-donnelley-mail-processing-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frr-donnelley-mail-processing-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frr-donnelley-mail-processing-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rr-donnelley-mail-processing-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frr-donnelley-mail-processing-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":535833}},{"tool":"search_jobs","arguments":{"company":"rrd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":535833},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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