{"id":2959838,"url":"https://alion.io/job/rr-donnelley-office-services-supervisor-5","title":"Office Services Supervisor","company":{"id":3846,"name":"RR Donnelley","domain":"rrd.com","url":"https://alion.io/company/rr-donnelley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":72,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":56200,"max":83100,"currency":"USD","period":"year","gross":null,"usd_annual":83100},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:11:52Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T22:02:35Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.\n Position summary\nThe Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client\nJob duties\n(* denotes an “essential function”)\n*Ensure team provides outstanding service to client, while building strong customer relationships\n\n*Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures\n\n*Create an environment conducive to service expansions and new business opportunities\n\n*Maximize profitability through the effective utilization of labor and resources\n\n*Immediately resolve any operational problems or issues\n\n*Produce required reports on schedule\n\n*Coordinate workflow within the team, prioritizing jobs and delegating duties to associates\n\n*Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management\n\n*Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines\n\n*Train new employees on policies and procedures\n\n*Address performance issues among team members\n\n*Work with manager to create development plans and challenging assignments for team members\n\n*Escalate to manager client or team concerns to proactively resolve issues\n\nAdhere to Williams Lea policies in addition to client site policies\n\nUse equipment and supplies in a cost-efficient manner\n\nOther duties as assigned\n\n Bachelor’s degree or equivalent experience\n\n3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred\n\n3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom\n\nUnderstanding of USPS regulations\n\nUnderstanding of reprographics equipment and usage\n\nIntermediate Microsoft Office Word and Excel skills\n\nBasic Microsoft PowerPoint skills\n\nPrior experience managing vendors preferred\n\nBasic P&L understanding a plus\n\nDemonstrated experience prioritizing competing priorities under tight deadlines\n\nProven customer service skills are required in order to create, maintain and enhance customer relationships.\n\nGood written and verbal communication skills, including professional telephone and email etiquette.\n\nAttention to detail with good organizational skills.\n\nMust be able to meet deadlines and complete all projects in a timely manner.\n\nAbility to handle sensitive and/or confidential documents and information.\n\nAble to make independent decisions that conform to business needs and policy.\n\nGood problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.\n\nMust work well in a team environment.\n\nMust be able to interact effectively with multi-functional and diverse backgrounds.\n\nAbility to work in a fast-paced environment.\n\nMust be self-motivated with positive can-do attitude.\n\n RRD's current salary range for this role is $56,200-$83,100 / year. The salary range may be adjusted\nbased on the applicable geographic location of the hired employee, and the range may change in the\nfuture. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and\ncompensation decisions may vary based upon, but not limited to education, skills, experience, proficiency,\nperformance, shift and location. Depending on the role, in addition to base salary, the total compensation\npackage may also include participation in a bonus, commission or incentive program. RRD’s benefit\nofferings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with\ncompany match, life insurance and other voluntary supplemental insurance coverages, plus parental\nleave, adoption assistance, tuition assistance and employer/partner discounts.\nRRD is an Equal Opportunity Employer, including disability/veterans\nAt RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.\nAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.","description_format":"text","description_chars":4846,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-20T22:37:11Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.684,"p_room":0.9,"age_days":7,"expected_fill_days":20,"reasons":["conf:2","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":83100,"is_top_pay":false},"html_url":"https://alion.io/job/rr-donnelley-office-services-supervisor-5","json_url":"https://alion.io/job/rr-donnelley-office-services-supervisor-5.json","meta":{"generated_at":"2026-10-29T01:26:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2058,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3846},"rest":"https://alion.io/mcp/rest/get_company?id=3846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frr-donnelley-office-services-supervisor-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frr-donnelley-office-services-supervisor-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frr-donnelley-office-services-supervisor-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rr-donnelley-office-services-supervisor-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frr-donnelley-office-services-supervisor-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2959838}},{"tool":"search_jobs","arguments":{"company":"rrd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2959838},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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