{"id":965414,"url":"https://alion.io/job/rr-donnelley-office-services-workflow-coordinator","title":"Office Services Workflow Coordinator","company":{"id":3846,"name":"RR Donnelley","domain":"rrd.com","url":"https://alion.io/company/rr-donnelley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":70,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-15T15:58:56Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-21T12:08:41Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.\n Schedule: Monday - Friday, 8:00am - 5:00pm\nThe Workflow Coordinator for Office Services delivers exceptional customer service for our clients by coordinating workflow in one or more of the following areas: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception.\nWorkflow Coordinators will support other Williams Lea service lines as needed, including but not limited to expense processing, accounts payable, or other back-office (administrative, virtual or shared) services.\nJob duties\n(* denotes an “essential function”)\n*Coordinate workflow within the team, prioritizing jobs and delegating duties to associates. \n*Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)\n*Ensure team provides outstanding service to client, while building strong customer relationships. \n*Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.\n*Produce required reports on schedule. \n*Provide job intake services as prescribed by manager.\n*Read, interpret and understand all requests (emails, phone, in-person, and forms). \n*Communicate with manager and client on job or deadline issues.\n*Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction. \n*Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. \n*Assess incoming requests selecting the best equipment and/or resources for successful completion\n*Make sure team follows standard operating procedures at all times.\n*Train new employees on policies and procedures. \nLoad copiers with paper and toner as needed.\nMaintain all logs and reporting documentation as required.\nAdditional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in. \nMust be able to lift up to 50 lbs. on a regular basis.\nAdhere to Williams Lea policies in addition to client site policies.\nUse equipment and supplies in a cost-efficient manner.\n High school diploma or equivalent.\nMinimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.\nExperience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.\nIntermediate computer skills required, generally using Microsoft Office.\nFamiliar with procedures supporting service line, such as mail, reprographics, or other administrative support services\nSkilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.\nDemonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills. \nAttention to detail with emphasis on accuracy and quality.\nAbility to handle sensitive and/or confidential documents and information.\nCapable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.\nAbility to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.\nExcellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.\nMust be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.\nMust be self-motivated with positive can-do attitude.\n The salary range for this role at the noted RRD location is $20.53- $28.70/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.\nRRD is an Equal Opportunity Employer, including disability/veterans\nAt RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.\nAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.","description_format":"text","description_chars":5696,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Professional Services","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-16T13:54:06Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.378,"p_room":0.45,"age_days":35,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/rr-donnelley-office-services-workflow-coordinator","json_url":"https://alion.io/job/rr-donnelley-office-services-workflow-coordinator.json","meta":{"generated_at":"2026-10-21T12:57:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18337,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3846},"rest":"https://alion.io/mcp/rest/get_company?id=3846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frr-donnelley-office-services-workflow-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frr-donnelley-office-services-workflow-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frr-donnelley-office-services-workflow-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rr-donnelley-office-services-workflow-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frr-donnelley-office-services-workflow-coordinator"}]}