{"id":3887393,"url":"https://alion.io/job/rr-donnelley-reprographics-workflow-coordinator","title":"Reprographics Workflow Coordinator","company":{"id":3846,"name":"RR Donnelley","domain":"rrd.com","url":"https://alion.io/company/rr-donnelley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":74,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T16:37:59Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T04:38:27Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.\n The evening shiftReprographics Workflow Coordinator delivers exceptional client service through the management and execution of print production, reprographics, copy, and office services operations within a global white-shoe law firm. This individual oversees one print production operator in addition to independently managing workflow, prioritizing projects, and ensuring all print and document production requests are completed accurately, efficiently, and within deadline.\nThis highly visible, client-facing role requires a seasoned print production professional who can work autonomously, maintain strong client relationships, and adapt to evolving office services and hospitality support needs.\nLocation: Midtown Manhattan, New York, NY\nSchedule: 40 hours per week, Monday-Friday 1pm-10pm, with a 1-hour lunch break\nWork model: Fully onsite\nJob Duties\nServe as the sole supervisory print production professional, independently managing daily print, copy, reprographics, mail services, and document production operations\nCoordinate and execute high-volume and complex print production requests, ensuring accuracy, quality, and timely delivery\nAssess incoming requests and determine the most effective production methods, equipment, and resources to meet client needs\nMonitor a shared print and mail services inbox, evaluate incoming requests, assess project scope, and determine turnaround times based on project complexity, document size, and production requirements\nEstablish realistic timelines for client requests, proactively communicating estimated completion times and negotiating alternative deadlines when necessary to ensure quality and service standards\nCoordinate work between multiple onsite and offsite production resources, leveraging secondary production teams during periods of high volume while maintaining ownership of client deliverables\nDelegate appropriate work assignments to team members, monitor progress, and provide guidance to ensure projects are completed accurately and on schedule\nSupport operations across multiple office locations, coordinating the delivery, review, and quality assurance of completed work products with client stakeholders\nPerform end-of-day workflow planning, identifying outstanding requests, setting priorities for the following business day, and ensuring operational readiness prior to closing\nMaintain consistent communication with clients throughout the production lifecycle, providing status updates, managing expectations, and resolving service issues in a professional and solutions-oriented manner\nBuild trusted relationships with legal professionals and business stakeholders while maintaining appropriate professional boundaries in a highly visible client-facing environment\nAssess workload capacity and make sound decisions regarding prioritization, resource allocation, and escalation of time-sensitive request\nMonitor and prioritize workflow to successfully manage multiple projects and competing deadlines\nConduct quality assurance reviews to ensure all deliverables meet client expectations and established standards\nBuild and maintain strong relationships with client stakeholders through professional, responsive, and solution-oriented service\nRead, interpret, and fulfill requests received via email, phone, service tickets, and in-person interactions\nMaintain production equipment, including replenishing paper, toner, and supplies, and coordinating service support when needed\nMaintain required logs, operational reports, and workflow documentation\nProduce required reports on schedule\nCommunicate proactively with clients and management regarding project status, priorities, deadlines, and potential issues\nSupport office services functions including reception, copy, reprographics, print, scanning, food and beverage and mail services as needed\nDemonstrate sound judgment and the ability to resolve issues independently, escalating concerns appropriately when necessary\nAdhere to Williams Lea and client site policies, procedures, and service standards\nUse equipment, materials, and supplies in a cost-effective and efficient manner\nLift and move paper, boxes, and production materials up to 50 lbs. as required\nTrain new employees on policies and procedures\n High school diploma or equivalent\n Minimum of 1-3 years of supervisory experience in print production, reprographics and copy services within a corporate, legal, financial services, or professional services environment\nStrong hands-on experience operating production print and reprographics equipment\nDemonstrated ability to independently manage workflow, prioritize competing requests, and meet tight deadlines with minimal supervision\nExperience handling high-volume print, copy, scanning, binding, finishing, and document production projects\nDemonstrated ability to accurately estimate production times, manage client expectations, and successfully negotiate deadlines when required.\nExperience working within a white-glove service environment supporting attorneys, partners, executives, or other high-profile professional services clients.\nStrong business communication skills, including the ability to compose professional written correspondence and communicate confidently with senior stakeholders.\nExperience coordinating services across multiple locations, teams, or production centers preferred.\nProven ability to balance independent decision-making with effective delegation and team oversight\nProfessional appearance, polished business communication skills, and a concierge-style service mindset with the ability to thrive in a highly visible, white-glove legal environment supporting attorneys, partners, and professional staff\nStrong customer service and relationship-building skills\nExcellent verbal and written communication skills\nStrong organizational skills and attention to detail\nAbility to handle confidential and sensitive information\nProven problem-solving abilities and sound decision-making skills\nIntermediate computer skills and proficiency in Microsoft Office \nSelf-motivated, dependable, and capable of working independently as the sole onsite resource\nPreferred Qualifications\nExperience supporting legal, financial, consulting, or other professional services environments\nExperience working in a standalone onsite print center or independently managed office services operation\nFamiliarity with mail services, shipping/receiving, and meeting support services\nPrevious exposure to hospitality or workplace services functions\n The salary range for this role at the noted RRD location is $20.53 - $28.70 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.\nRRD is an Equal Opportunity Employer, including disability/veterans\nAt RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.\nAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.","description_format":"text","description_chars":8359,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-06T20:05:40Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:1","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":true},"html_url":"https://alion.io/job/rr-donnelley-reprographics-workflow-coordinator","json_url":"https://alion.io/job/rr-donnelley-reprographics-workflow-coordinator.json","meta":{"generated_at":"2026-11-11T07:58:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3846},"rest":"https://alion.io/mcp/rest/get_company?id=3846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frr-donnelley-reprographics-workflow-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frr-donnelley-reprographics-workflow-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frr-donnelley-reprographics-workflow-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rr-donnelley-reprographics-workflow-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frr-donnelley-reprographics-workflow-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3887393}},{"tool":"search_jobs","arguments":{"company":"rrd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3887393},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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