{"id":2742197,"url":"https://alion.io/job/rr-donnelley-senior-concierge","title":"Senior Concierge","company":{"id":3846,"name":"RR Donnelley","domain":"rrd.com","url":"https://alion.io/company/rr-donnelley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":70,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-16T19:09:27Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T06:07:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.\nShift: Monday-Friday, 6:30am-3:30pm\nPosition summary\nThe Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support.\nJob duties\n(* denotes an “essential function”)\n*Perform work in reception according to established procedures\n\n*Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner\n\n*Welcome clients and visitors to the office with warmth and professionalism\n\n*Notify employees of visitor arrival and answer questions\n\n*Guide clients and visitors with appropriate instructions and hospitality for their needs\n\n*Provide high level, front of house services to clients and visitors\n\n*Utilize appropriate logs and/or tracking software for all assigned work\n\n*Meet contracted deadlines for accepting, completing, and delivering work assignments\n\n*Communicate with peers, supervisor or client on job or deadline issues\n\nHelp foster a proactive environment of continuous service enhancement and relationship building with the client\n\nHandle sensitive and/or confidential documents and information\n\nPerforms Quality Assurance on own, and work of others, if required\n\nMay train more junior staff members\n\nAssist office services or other peer teams with workload, as needed\n\nComplete other administrative tasks as assigned by management\n\nTroubleshoot basic office equipment problems\n\nAdhere to Williams Lea policies in addition to client site policies\n\nUse equipment and supplies in a cost-efficient manner\n\n Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience\n\nMinimum 3 years’ experience preferably in a legal, banking or large corporate environment\n\nReception, switchboard or administrative assistant experience preferred\n\nAbility and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently\n\nProven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience\n\nIntermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools\n\nFamiliar with general office procedures to meet and maintain client satisfaction\n\nAbility to work in a fast-paced, team environment, working both independently and collaboratively\n\nAbility to prioritize work, balance projects and meet deadlines in a timely manner\n\nStrong attention to detail with good organizational skills and emphasis on accuracy and quality\n\nAbility to handle sensitive and/or confidential documents and information\n\nAbility to make independent decisions that conform to business needs and policy\n\nAbility to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level\n\nExcellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure\n\nMust be self-motivated with positive can-do attitude\n\nMust be able to interact effectively with multi-functional and diverse backgrounds\n\n The salary range for this role at the noted RRD location is $23.51-33.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.\nAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.\nRRD is an Equal Opportunity Employer, including disability/veterans\nRRD is an Equal Opportunity Employer, including disability/veterans\nAt RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.\nAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.","description_format":"text","description_chars":5221,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-16T21:08:40Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/rr-donnelley-senior-concierge","json_url":"https://alion.io/job/rr-donnelley-senior-concierge.json","meta":{"generated_at":"2026-10-19T06:24:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3846},"rest":"https://alion.io/mcp/rest/get_company?id=3846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frr-donnelley-senior-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frr-donnelley-senior-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frr-donnelley-senior-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rr-donnelley-senior-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frr-donnelley-senior-concierge"}]}