{"id":2335058,"url":"https://alion.io/job/rr-donnelley-sr-concierge-associate","title":"Sr. Concierge Associate","company":{"id":3846,"name":"RR Donnelley","domain":"rrd.com","url":"https://alion.io/company/rr-donnelley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":67,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T16:43:15Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T13:59:02Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.\n Schedule: Monday - Friday, 9:00am - 6:00pm\nJob duties\n(* denotes an “essential function”)\nWelcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization\nEnsuring a seamless and personal guest journey\nEscorting guests to their booked meeting room within the building, informing the host of the guest’s arrival\nUnderstand customer’s needs and provide them with 5 Star professional service.\nAttending to guest's wishes and requirements.\nAcquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations\nArrange events, excursions, transportation etc. upon request from guests\nAnswer the phone and make reservations, take and distribute messages or mail and redirect calls\nHandling external and internal calls in a professional manner\nAssisting hospitality department setting up rooms with beverages and food\nManage any external catering requirements from third party vendors\nBooking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted\nContinually monitor reception inbox ensuring e-mails are responded to in a timely manner\nBooking of transport for employees and clients\nManaging Visiting Attorney office, room bookings and visitor pass management\nLiaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests\nOccasional requirement to support client functions that run into the evening\nAlways acting according to the client’s standards\nAssist in the daily production of clients visiting attorney email.\n5-7 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.\nOutstanding guest services skills, sophisticated verbal & written communication skills\nGood time management skills\nHave great interpersonal skills and an outgoing personality.\nMust possess a professional presentation and presence\nHave an excellent command of the English language, both in verbal and written communication.\nBe highly organized and have an eye for detail.\nBe able to work well under pressure and have the ability to act pro-actively and intuitively.\nAbility to prioritize, work under pressure, plan ahead and anticipate problems\nExcellent communication skills both written and verbally\nTo act with integrity at all times and embrace the company philosophy.\nRelationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business\nAdministrative skills: ability to multitask, prioritize workload and provide administrative support.\nCustomer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.\n The salary range for this role at the noted RRD location is $19.13 - $26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.\nRRD is an Equal Opportunity Employer, including disability/veterans\nAt RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.\nAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.","description_format":"text","description_chars":4811,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-12T09:55:38Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.573,"p_room":0.9,"age_days":10,"expected_fill_days":20,"reasons":["conf:2","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/rr-donnelley-sr-concierge-associate","json_url":"https://alion.io/job/rr-donnelley-sr-concierge-associate.json","meta":{"generated_at":"2026-10-13T16:14:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3846},"rest":"https://alion.io/mcp/rest/get_company?id=3846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frr-donnelley-sr-concierge-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frr-donnelley-sr-concierge-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frr-donnelley-sr-concierge-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rr-donnelley-sr-concierge-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frr-donnelley-sr-concierge-associate"}]}