{"id":3824359,"url":"https://alion.io/job/rs-telecom-business-analyst-microsoft-dynamics-365","title":"Business Analyst Microsoft Dynamics 365","company":{"id":3908455,"name":"R&S Telecom","domain":"rs-telecom.fr","url":"https://alion.io/company/r-and-s-telecom","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"freelance","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Villejuif, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-05T16:42:36Z","employer_posted_date":null,"last_verified_at":"2026-11-05T16:42:36Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Dans le cadre du renforcement d’une équipe dédiée aux applications CRM, une organisation du secteur bancaire recherche un Business Analyst spécialisé Microsoft Dynamics 365.\n\nLa mission s’inscrit dans un environnement de maintenance évolutive et corrective ainsi que de réalisation de nouveaux besoins fonctionnels. Les applications concernées sont utilisées pour accompagner la relation client et certains processus métiers nécessitant un haut niveau de fiabilité et de traçabilité.\n\nLe consultant rejoindra une équipe agile composée de profils fonctionnels et techniques et interagira régulièrement avec les équipes métiers, les équipes de production et le support éditeur.\n\nObjectifs et livrables \nLe consultant aura pour principales missions de :\n\nRecueillir et analyser les besoins des équipes métiers.\n\nAnimer des ateliers de maturation, réunions de suivi et restitutions.\n\nModéliser les processus et les flux fonctionnels.\n\nRédiger les User Stories et maintenir le backlog.\n\nConcevoir des solutions fonctionnelles sur Microsoft Dynamics 365.\n\nCollaborer avec les équipes techniques lors des phases de conception et de réalisation.\n\nParticiper au paramétrage fonctionnel de l’application.\n\nSuivre les imports, exports et flux de données.\n\nDéfinir les plans et scénarios de tests.\n\nRéaliser les recettes fonctionnelles et suivre les corrections.\n\nAccompagner les métiers lors des déploiements.\n\nMaintenir la documentation fonctionnelle et les référentiels projet.\n\nLes livrables attendus comprennent notamment les User Stories, cahiers et procès-verbaux de recette, plans de tests, comptes rendus, documentation de sécurité et documentation fonctionnelle.\n\nSkills nécessaires\n\nMicrosoft Dynamics 365 CRM, idéalement sur le module Sales.\n\nExpérience de Consultant Fonctionnel ou Business Analyst CRM.\n\nMicrosoft Power Platform.\n\nExpérience de migration ou de transformation Cloud d’un CRM Dynamics.\n\nAnalyse et formalisation des besoins métiers.\n\nRédaction de User Stories et gestion de backlog.\n\nAnimation d’ateliers et de réunions.\n\nRecette fonctionnelle et conception de scénarios de tests.\n\nAgile Scrum et delivery en cycle court.\n\nModélisation des processus et des flux.\n\nJira et Confluence.\n\nExcel pour la préparation et l’import de données.\n\nExcellentes capacités de communication, de documentation et de reporting.\n\nCompétences demandéesCompétencesNiveau de compétence\nPower Platform\nExpert\nMicrosoft Dynamics 365 CRM\nExpert\nProfil recherché\n\nMicrosoft Dynamics 365 CRM, idéalement sur le module Sales.\n\nExpérience de Consultant Fonctionnel ou Business Analyst CRM.\n\nMicrosoft Power Platform.\n\nExpérience de migration ou de transformation Cloud d’un CRM Dynamics.\n\nAnalyse et formalisation des besoins métiers.\n\nRédaction de User Stories et gestion de backlog.\n\nAnimation d’ateliers et de réunions.\n\nRecette fonctionnelle et conception de scénarios de tests.\n\nAgile Scrum et delivery en cycle court.\n\nModélisation des processus et des flux.\n\nJira et Confluence.\n\nExcel pour la préparation et l’import de données.\n\nExcellentes capacités de communication, de documentation et de reporting.\n\nCompétences demandéesCompétencesNiveau de compétence\nPower Platform\nExpert\nMicrosoft Dynamics 365 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