{"id":203488,"url":"https://alion.io/job/rsa-career-rsa-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":97260,"name":"RSA Security","domain":"rsa.com","url":"https://alion.io/company/rsa-security","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"DNS","optional":true},{"name":"Rest API","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-08-28T13:47:03Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-24T04:53:27Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Technical Support Engineer\nRSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.\nFor decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid andcloud solutions; the first ever andonly multi-functional, password less hardware authenticator;and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.\nPrincipal responsibilities and Duties:\nActs as a remote customer advocate to champion specific customer needs in collaboration with field team\nInterfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution\nParticipating in and leads conference calls with customers Knows their audience and articulate accordingly\nParticipates in eServices content creation (self-service) and maintenance such as Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database\nValidates technical information and issues early warning and disseminates information as needed\nAssesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues\nManages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers\nAs a 24x7x365 organization, shift work, holidays, weekends and on-call responsibilities may be required\nWorks toward becoming subject matter expert in a particular area or areas\nApplies systems analysis techniques and procedures to determine hardware or software systems functionality\nContributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions\nMentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs\nResponsible for sharing all acquired knowledge concerning problem resolutions; leads efforts in facilitating problem re-creation and failure analysis systems level issues\nContributes to centralized problem identification and resolution databases; may have senior level tasks similar to Engineering for assigned product and skills\nWillingness to be physically present at office on Hybrid and requirement basis.\nRequired Skills:\n3+ years of relevant experience \nExcellent customer communication and handling skills \nExcellent interpersonal skills \nExcellent problem solving & logical thinking \nAbility to work under pressure and within a team. \nFlexibility in handling business needs \nSelf-motivated and self-learner \nAbility to work on rotational shift basis\nTechnical Skills:\nExcellent knowledge of information and network security fundamentals.\nSQL Language knowledge\nActive Directory Administration Fundamentals\nHands-on knowledge of Linux, Network protocols and Web-based applications\nExperience with ticketing systems (Salesforce, JIRA, SNoW and similar)\nFamiliarity with collaboration tools (Slack, Teams)\nOne or more of the below skills is a huge plus:\nMicrosoft Internet Information Services (IIS) troubleshooting and/or administration\nWorking knowledge of Identity & Access Management (SSO, SAML, OIDC, OAuth, MFA, PAM, IGA)\nWeb technologies (HTTP, REST), and API or SDK troubleshooting and/or administration\nMicrosoft Windows Server environments, including Active Directory, Group Policy, DNS\nStorage Technologies troubleshooting and/or administration\nHardware troubleshooting and/or administration\nCISSP, CEH, OSSP or similar security certification is a plus\nEducation Required:\nBachelors in IT, Communications or Computer Science\nRSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.\nIf you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. 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