{"id":1002560,"url":"https://alion.io/job/rsa-security-sr-engineer-technical-support","title":"Sr Engineer, Technical Support","company":{"id":97260,"name":"RSA Security","domain":"rsa.com","url":"https://alion.io/company/rsa-security","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":142000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Copilot","optional":true},{"name":"Docker","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-09-17T10:47:08Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-25T15:18:17Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Sr Engineer, Technical Support\nRSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.\nFor decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid andcloud solutions; the first ever andonly multi-functional, passwordless hardware authenticator;and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.\nPrincipal Responsibilities:\nActs as a remote customer advocate to champion specific customer needs in collaboration with field team. \nApplies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments \nParticipating in and leads conference calls with customers Knows their audience and articulate accordingly \nValidates technical information and issues early warning and disseminates information as needed \nContributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/ or customers regarding technical solutions. \nReviews technical solution articles for accuracy and completeness, and give feedback to the authors \nHandling highly escalated cases which contains complex technical details Responsible to validate new product patches and features by testing in lab environment. \nCascading knowledge to the local team including new releases and patches or known bugs \nLeads the On-Boarding plan for the new hire\nPerforming case reviews for the team members and take appropriate actions.\nSkills:\nExcellent customer communication, handling skills, interpersonal skills, problem solving & logical thinking \nAbility to work under high pressure \nAbility to work within a Team. \nFlexibility in handling business needs Self-motivated and self-learner \nAbility to share knowledge and conduct Technical Sessions Ability to coach junior engineers \nAbility to work on highly escalated cases and provide Executive summaries\nAdvanced knowledge of network and information security, including hands-on troubleshooting and administration.\nAdvanced Linux administration and troubleshooting.\nAdvanced understanding of network protocols and web-based applications.\nAdvanced SQL/database troubleshooting and administration experience. \nPreferred Skills\nAPI/SDK knowledge\nDocker fundamentals \nKubernetes basics \nContainer troubleshooting \nLinux automation\nAI & Automation\nAI-assisted troubleshooting\n\nCopilot technologies\nSupport automation design\n\nAgent-based workflow development\n\nOne or more of the following certifications: RHCE,CISSP,CEH,OSCP,Security+,ITIL\nEducation & Experience:\n5+ years of relevant experience\nBachelors in IT, Communications or Computer Science \nRSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.\nIf you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.","description_format":"text","description_chars":4498,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-17T13:33:52Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":1,"age_days":7,"expected_fill_days":34,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/rsa-security-sr-engineer-technical-support","json_url":"https://alion.io/job/rsa-security-sr-engineer-technical-support.json","meta":{"generated_at":"2026-09-26T00:50:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":763,"day_limit":5000,"remaining_today":4237,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}