{"id":1790659,"url":"https://alion.io/job/rsaweb-front-office-employee-experience-coordinator","title":"Front Office & Employee Experience Coordinator","company":{"id":177457,"name":"RSAWEB","domain":"rsaweb.co.za","url":"https://alion.io/company/rsaweb","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-03T17:50:31Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-11-02T00:47:00Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"At the Ramp Group, we’re the powerhouse behind two of South Africa’s top-rated brands: RSAWEB & Octotel. More than just a shared services company, we’re known for our amazing culture, where people feel valued, empowered, and inspired every day. \nWhat Drives Us?\n\nOpenness & Honesty - Transparency and trust ensure everyone has a voice.\nLearning & Growing - Advance professionally while rubbing shoulders with industry leaders.\nInnovation at Our Core - We thrive on cutting-edge tech, fresh ideas, and creative thinking.\nEmployee Wellness Matters - We invest in initiatives that support both personal and professional well-being.\nWe Make It Fun! - Hard work pays off, and we celebrate our wins together.\nA Growing Business with Agile Roots - Despite being rated among the top industry, we've kept our entrepreneurial spirit which ensures we are agile and able to move fast! \nCareers, Not Just Jobs - Our strong values, dynamic culture, and continuous growth mean people love working here.\nJoin the Ramp Group and build a career at a company that truly values you! \nWhere will the successful candidate fit in?\n\nWe are looking for an energetic, highly organised and people-focused Front Office & Employee Experience Coordinator to become the heartbeat of our office environment.\nThe successful candidate will play a key role in creating a welcoming, engaging and vibrant workplace experience for employees, visitors and stakeholders across the Group.\nReporting directly to the HR Manager, the successful incumbent will be responsible for coordinating front-of-house activities, employee engagement initiatives, internal events, staff communications and general office experience initiatives across the Group, including RAMP, RSAWEB and Octotel.\nThe role requires someone who genuinely enjoys working with people, has a natural flair for creating memorable employee experiences and is comfortable taking an idea from concept through to execution.\nFrom organising desk drops and themed employee celebrations to coordinating Wellness Days, staff events, Vibe Tribe activities and CEO requests, this individual will ensure that the office remains an engaging, welcoming and well-presented environment.\nIf you are creative, energetic, approachable, highly organised and thrive in an environment where no two days are the same, this could be the role for you!\nKey Responsibilities:\n\n1. Employee Engagement & Office Culture\n\nTake ownership of the planning and coordination of employee engagement initiatives across RAMP, RSAWEB and Octotel.\nResponsibilities will include:\nPlanning and coordinating employee engagement initiatives throughout the year.\nCreating and coordinating themed office activations and celebrations.\nCoordinating special occasions and campaigns to celebrate key calendar dates such as Wellness Day, Valentines Day, Mothers Day, Heritage Day, Women’s Day, Movember and more!\nPlanning and coordinating creative desk drops and employee giveaways.\nSupporting birthday and employee milestone celebrations where applicable.\nDeveloping new and creative ideas to improve employee engagement and workplace culture.\nWorking closely with HR and internal stakeholders to ensure engagement initiatives align with the Group's culture and employee experience strategy.\nSupporting and coordinating Vibe Tribe initiatives across all Group entities.\nEncouraging participation and creating an inclusive and positive workplace atmosphere.\n2. Internal Events & Staff Functions\n\nPlan, coordinate and execute internal employee events from concept through to completion.\nThis includes:\nCoordinating staff events from initial concept and planning through to implementation.\nDeveloping event concepts and creative themes.\nManaging event logistics and timelines.\nCoordinating venues, suppliers and internal stakeholders.\nManaging invitations and staff communications.\nCoordinating catering, décor, entertainment and event requirements where applicable.\nManaging budgets and obtaining quotations where required.\nEnsuring events are professionally executed and aligned with the Group's culture and brand.\n3. CEO, Executive & Management Support\n\nProvide coordination support for ad hoc employee engagement and office-related initiatives requested by the CEO, Executive Team and Management.\nResponsibilities may include:\nCoordinating special employee initiatives requested by the CEO or Executive Team.\nAssisting with the preparation and set-up of Executive and Management meetings.\nEnsuring meeting rooms are appropriately prepared and presentable.\nCoordinating refreshments, catering and other meeting requirements.\nSupporting internal events and initiatives involving Executive and Management teams.\nManaging ad hoc projects and requests as required by the HR Manager.\n4. Internal Communication\n\nTake responsibility for ensuring employee engagement and office-related communications are professional, engaging and clearly communicated.\nResponsibilities include:\nDrafting and sending internal staff communications.\nCreating engaging announcements for employee events and initiatives.\nPosting relevant communications on Slack & MS Teams.\nSending staff-wide emails where required.\nCreating engaging communication around employee activities and events.\nEnsuring communication is professional, clear and grammatically accurate.\nWorking with HR and other stakeholders to communicate employee engagement initiatives effectively.\nThe successful candidate must have an exceptional command of written English and the ability to communicate professionally with employees at all levels of the organisation.\n5. Front Office & Reception Coordination\n\nEnsure that the front-of-house environment remains welcoming, professional and organised.\nResponsibilities include:\nMaintaining a professional and welcoming front-office environment.\nEnsuring reception and shared areas remain presentable.\nAssisting with visitors and general front-office requirements.\nProviding relief at reception during lunch breaks, tea breaks and periods of absence.\nAssisting with incoming deliveries and general front-office coordination.\nSupporting meeting room coordination where required.\n6. Office Experience & Staff Welfare\n\nTake ownership of initiatives that positively impact the day-to-day employee experience.\nResponsibilities include:\nCoordinating the ordering and replenishment of office fruit and employee welfare items.\nCoordinating office-related procurement that supports employee wellbeing and workplace experience.\nMonitoring staff areas to ensure they remain welcoming and presentable.\nIdentifying opportunities to improve the employee experience within the office.\nCoordinating Wellness Days and other employee wellbeing initiatives.\nAssisting HR with employee-focused initiatives and campaigns, including new starter induction\n7. Office Walkabouts & Issue Identification\n\nAct as the eyes and ears of the office environment.\nThe successful candidate will proactively walk through the office and identify issues that may impact employees or the overall workplace experience.\nExamples may include visual checks of:\nLoose or exposed wires.\nDamaged desks or furniture.\nBroken office equipment.\nUntidy or unsafe areas.\nIssues within employee communal spaces.\nGeneral office snags requiring attention.\nPlease note: This role is not responsible for completing facilities or maintenance repairs.\nThe Front Office & Employee Experience Coordinator will assist in identifying and reporting issues and log the appropriate tickets with the relevant Facilities, Maintenance or IT teams and follow up where necessary.\n8. Office Coordination & Administration \n\nProvide general office coordination and administrative support where required.\nResponsibilities include:\nCoordinating office-related requests.\nActing as a point of contact for general employee office queries.\nProcessing office-related purchase orders where applicable.\nObtaining quotations and coordinating suppliers for approved employee engagement initiatives.\nAssisting with the coordination of office supplies relevant to employee welfare and experience.\nMaintaining relevant records, trackers and spreadsheets.\nAssisting with reporting and administration using Microsoft Excel.\nSupporting the HR Manager with ad hoc projects and administrative requirements.\nRequirements\nCompleted Grade 12 or equivalent.\nA relevant tertiary qualification in Office Administration, Events Management, Marketing, Communications or a related field would be advantageous.\nMinimum of 5 years' relevant experience in a similar role.\nPrevious experience in employee engagement, office coordination, events coordination, internal communications or front-of-house coordination.\nDemonstrated experience planning and executing internal staff events from concept through to implementation.\nExperience working in a fast-paced environment will be advantageous.\nExperience coordinating multiple projects and priorities simultaneously.\nA valid drivers license.\nBenefits\nMedical Aid Contribution (Discovery)\nReduced Gap Cover Rates (Turnberry Premier)\nRetirement Annuity Contribution (Allan Gray)\nMedical Insurance (Momentum - Health4Me)\nDiscounted Internet Connectivity\nFree Employee Wellness Programme (Lyra)\nTeam Buildings\nExposure to latest industry technologies and standards\nLastly, a work environment that rivals the very best!\nIf you haven’t heard from us within 2 weeks after your application, please consider your application unsuccessful.","description_format":"text","description_chars":9429,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Milestone celebrations"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-03T17:50:31Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.805,"p_room":0.55,"age_days":28,"expected_fill_days":28,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/rsaweb-front-office-employee-experience-coordinator","json_url":"https://alion.io/job/rsaweb-front-office-employee-experience-coordinator.json","meta":{"generated_at":"2026-11-02T02:24:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177457},"rest":"https://alion.io/mcp/rest/get_company?id=177457"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frsaweb-front-office-employee-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frsaweb-front-office-employee-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frsaweb-front-office-employee-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rsaweb-front-office-employee-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frsaweb-front-office-employee-experience-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1790659}},{"tool":"search_jobs","arguments":{"company":"rsaweb.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1790659},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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