{"id":1790708,"url":"https://alion.io/job/rsaweb-site-reliability-engineer","title":"Site Reliability Engineer","company":{"id":177457,"name":"RSAWEB","domain":"rsaweb.co.za","url":"https://alion.io/company/rsaweb","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"CentOS Stream","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"Datadog","optional":false},{"name":"Debian","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitLab CI","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenStack","optional":false},{"name":"Prometheus","optional":false},{"name":"Pulumi","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Ubuntu","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-10-03T17:50:31Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-09T01:33:41Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.\nOur Products and Services: \n\nFibre-to-the-Home (FTTH)\nFibre-to-the-Business (FTTB)\nEnterprise connectivity\nMobile connectivity and data management\nCloud infrastructure and more!\nAt RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.\nOur values:\n\nWe Build Trust and Ownership\nWe Honour & Respect People\nWe Cultivate Passion & Creativity\nWe Innovate Feverishly\nWe Go the Extra Mile\nWe Believe in Humility\nWe Communicate Openly & Honestly\nWe Make it Fun\nWe Teach, Grow & Learn\nWe Do More, With Less Role Purpose: \nThe Site Reliability Engineer (SRE) is responsible for ensuring the reliability, performance, scalability, and availability of RSAWEB's platforms, network services, and customer-facing systems. This role blends software engineering, infrastructure automation, and operations to deliver highly reliable services and improve the efficiency of technical teams.\nKey Responsibilities\n1. Reliability & System Performance\nMaintain high availability and performance across platforms, services, and infrastructure.\n\nDefine, measure, and improve SLIs/SLOs/SLAs for critical systems.\n\nTroubleshoot system and network reliability issues proactively.\n\n2. Automation & DevOps Enablement\nBuild automation for deployments, monitoring, configuration, and operational tasks.\n\nImprove CI/CD pipelines and assist engineers with release engineering.\n\nReduce manual work (toil) by implementing self-service tools and automation workflows.\n\n3. Infrastructure Engineering\nDeploy, manage, and optimise cloud and on-prem infrastructure (Linux servers, virtualisation, containers).\n\nWork with network teams to ensure resilient integration between systems and ISP network elements.\n\nManage and scale containerised platforms (Docker, Kubernetes).\n\n4. Observability & Monitoring\nImplement and maintain monitoring, alerting, and logging solutions (e.g., Prometheus, Grafana, ELK, Datadog).\n\nEnsure actionable, low-noise alerting and system dashboards.\n\nUse metrics to identify performance bottlenecks and reliability risks.\n\n5. Incident Management\nParticipate in incident response, including root cause analysis and corrective actions.\n\nImprove monitoring and automation to prevent repeated issues.\n\nAssist with on-call rotations to support critical services.\n\n6. Security & Compliance\nImplement security best practices across systems and deployments.\n\nSupport vulnerability scanning, patching, and secure configurations.\n\nEnsure compliance with internal and industry standards (ISO, POPIA, etc).\n\n7. Collaboration & Support\nWork closely with Network Engineering, DevOps, Software Development, and NOC teams.\n\nProvide technical guidance in system design, scalability, and reliability improvements.\n\nImprove operational processes through documentation and automation.\n\nRequirements\nMinimum Qualifications\nDiploma or degree in Computer Science, Engineering, Information Technology, or related field.\n\nRelevant certifications (AWS/Azure/GCP, Linux, Kubernetes, Terraform) are beneficial.\n\nExperience Requirements\n3-5+ years in SRE, DevOps, Systems Engineering, or Infrastructure roles.\n\nExperience supporting large-scale, mission-critical environments (preferably ISP or telecom).\n\nStrong background in Linux (CentOS, Ubuntu, Debian) administration.\n\nExperience with container orchestration and Infrastructure as Code.\n\nTechnical Skills\n\nStrong scripting skills (Python, Bash, Go preferred).\n\nCI/CD tools: GitHub Actions, GitLab CI, Jenkins, ArgoCD, etc.\n\nIaC: Terraform, Ansible, Pulumi, CloudFormation.\n\nCloud platforms: AWS / Azure / GCP (or private cloud / OpenStack).\n\nMonitoring: Prometheus, Grafana, Zabbix, ELK, Datadog.\n\nNetworking fundamentals: DNS, DHCP, firewalls, load balancing, routing.\n\nDatabases: SQL and NoSQL basics.\n\nKnowledge of ISP infrastructure such as BNGs, RADIUS, DNS clusters (advantage).\n\nBenefits\nMedical Aid (Discovery)\nReduced Gap Cover Rates (Turnberry Premier)\nRetirement Annuity Contribution (Allan Gray)\nMedical Insurance (Momentum - Health4Me)\nDiscounted Internet Connectivity\nFree Employee Wellness Programme (Lyra Wellbeing, formerly ICAS)\nExposure to latest industry technologies and standards\nLastly, a work environment that rivals the very best!\nIf you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.","description_format":"text","description_chars":5634,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-03T17:50:31Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.87,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/rsaweb-site-reliability-engineer","json_url":"https://alion.io/job/rsaweb-site-reliability-engineer.json","meta":{"generated_at":"2026-10-09T02:22:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":223,"day_limit":5000,"remaining_today":4777,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177457},"rest":"https://alion.io/mcp/rest/get_company?id=177457"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frsaweb-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frsaweb-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frsaweb-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rsaweb-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frsaweb-site-reliability-engineer"}]}