{"id":3649542,"url":"https://alion.io/job/rsi-security-it-systems-support-consultant-tier-2-rsi-security","title":"IT Systems Support Consultant (Tier 2) - RSI Security","company":{"id":2108195,"name":"RSI Security","domain":"rsisecurity.com","url":"https://alion.io/company/rsisecurity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":13,"max":17,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T23:45:12Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T23:35:12Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\n Role Title: IT Systems Support Consultant (Tier 2)\nDepartment:Technical Operations\nReports To (LMA):Sr. Manager of Technical Operations\nJob Type:Contractor; 1099; 2 open positionsHourly Rate: $13-$17/hr\nLocation: Remote; Worldwide\n-\n Role Summary\nRSI Security is seeking a skilled, independent IT Systems Consultant to provide intermediate remote support, administer Addigy (macOS, iPadOS, iOS) and Datto RMM (Windows) Remote Management and Monitoring platforms, complete data governance checks (ensure we are running backups and that they are completing successfully. Any failures should be escalated to the System Administrator accountable for administering and maintaining backups and data integrity), and execute standard client infrastructure projects. The Consultant will operate independently to resolve Tier 2 escalations, maintain secure endpoint configurations, and deliver exhaustive technical documentation. The Consultant retains full control over the methods, means, and schedule by which they accomplish these deliverables, provided all Service Level Agreements (SLAs) are met.\n Core Responsibilities\nIntermediate Incident Escalation Services: Serve as an independent Tier 2 escalation point, triaging, troubleshooting, and resolving intermediate technical and security issues within defined SLAs.\nSystems & Tool Administration: Operate and configure Addigy (macOS, iPadOS, iOS) and Datto RMM (Windows) Remote Management and Monitoring, and integrated security platforms. Execute and deliver weekly data governance checks (ensure we are running backups and that they are completing successfully) to validate data integrity and basic tool health. Any backup failures should be escalated to the System Administrator accountable for administering and maintaining backups and data integrity. \nStandard Project Execution: Manage and execute specific technical projects as outlined in individual Statements of Work (SOWs), including endpoint imaging, user provisioning/deprovisioning (O365/Active Directory), routine network troubleshooting, and standard vulnerability remediation.\nDocumentation & Knowledge Transfer: Maintain rigorous, real-time documentation within the client's IT Glue environment and author technical FAQs to support the broader operational team.\nProcess Improvement: Assist in deploying automation scripts to streamline redundant processes and provide recommendations for basic infrastructure enhancements to RSI Security leadership.\nService Level Agreement (SLAs) and Acceptance Criteria\nThe Consultant’s services will be evaluated against the following deliverable standards:\nSLA Compliance: Maintain consistent adherence to all agreed-upon response and resolution SLAs for accepted Tier 2 escalations.\nGovernance Execution: Governance Execution: Deliver 100% of required weekly backup and Addigy (macOS, iPadOS, iOS) and Datto RMM (Windows) Remote Management and Monitoring governance checks by the designated weekly deadline. \nDocumentation Completeness: Ensure 100% of client engagements, troubleshooting steps, and system configurations are accurately documented and delivered in IT Glue upon project or ticket completion.\n Measurables\nThese are tracked weekly or monthly via the Scorecard.","description_format":"text","description_chars":3244,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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