{"id":3304904,"url":"https://alion.io/job/rsm-us-coordinator-learning-operations","title":"Coordinator -Learning Operations","company":{"id":8699,"name":"RSM US","domain":"rsmus.com","url":"https://alion.io/company/rsm","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":145,"ghost_share":0,"stale_share":0.697,"repost_share":0.007,"time_to_fill_p50_days":31,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":9500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T03:44:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.\nJob Responsibility:\nReporting to the Talent Operations Assistant Manager for Learning Operations, the Coordinator - Learning Operations supports the delivery of centralized, scalable, and employee-focused talent processes across the Learning Operations lifecycle. This role is responsible for executing repeatable operational activities, maintaining accurate data, responding to employee and stakeholder inquiries, and ensuring a high-quality service experience.\nThe Coordinator - Learning Operations plays a critical role in driving operational excellence by delivering efficient, consistent, and compliant solutions that support business objectives while enhancing the employee experience. This position partners closely with managers, team members, and other Talent organizations to document work, resolve issues, process transactions, and support ongoing Learning Operations initiatives.\nTeams this position may specialize in:\nTA Operations\nWorkforce Operations\nHR Service Desk\nLearning Operations\nJob Summary:\nOperational Support\nExecute day-to-day Learning Operations activities and transactions following established processes, procedures, and service-level expectations.\nProcess events, data updates, and operational requests with accuracy and timeliness.\nUtilize digital tools to document information and complete automated tasks.\nMaintain confidentiality and ensure compliance with organizational policies and applicable regulations.\nSupport audits, reporting activities, and data validation efforts.\nService Delivery\nRespond to employee, manager, and stakeholder inquiries through designated service channels.\nResearch and resolve routine issues, escalating complex matters as appropriate.\nDeliver a positive, service-focused employee experience through clear communication and timely follow-through.\nPartner with internal and external stakeholders to coordinate and complete operational activities.\nProcess Execution & Continuous Improvement\nFollow documented standard operating procedures and identify opportunities for process improvements.\nAssist in testing, implementation, and documentation of new processes, tools, and system enhancements.\nContribute to knowledge management efforts by maintaining accurate process documentation and employee resources.\nSupport special projects and initiatives that improve efficiency, consistency, and scalability.\nCollaboration\nWork cross-functionally with Talent Operations teams, HR Business Partners, Centers of Excellence, and business leaders.\nParticipate in team meetings, training sessions, and operational improvement activities.\nShare insights and best practices to enhance overall team effectiveness.\nRequired\n\nBachelor's degree in human resources, business administration, or a related field, or equivalent combination of education and experience.\n1-2 years of experience in Learning & Development, Learning Operations, or Talent Operations.\nStrong attention to detail and commitment to accuracy.\nAbility to manage multiple priorities in a fast-paced environment.\nProficiency with Microsoft Office applications; to include Co-Pilot.\n\nMinimum Requirements\nMinimum of 1 year experience supporting Learning & Development\nMinimum of 1 year experience using a Learning Management System\nExcellent written and verbal communications \nStrong customer service and interpersonal skills\nStrong attention to detail and quality\nPreferred Requirements\nEducation: Bachelor's degree in human resources or related degree\nAbility to easily and effectively communicate complex information in a meaningful manner\nAbility to work collaboratively with peers internally and external business partners\nHighly organized with strong attention to detail and strong follow-through skills\nAbility to manage concurrent projects and/or programs\nAbility to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment\nAbility to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines\nMust be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner\nAt RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.\nRSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.\nAccommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSMis committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at .","description_format":"text","description_chars":6172,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-27T00:58:53Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/rsm-us-coordinator-learning-operations","json_url":"https://alion.io/job/rsm-us-coordinator-learning-operations.json","meta":{"generated_at":"2026-10-28T06:56:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9337,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8699},"rest":"https://alion.io/mcp/rest/get_company?id=8699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frsm-us-coordinator-learning-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frsm-us-coordinator-learning-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frsm-us-coordinator-learning-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rsm-us-coordinator-learning-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frsm-us-coordinator-learning-operations"}]}