{"id":1245424,"url":"https://alion.io/job/rsm-us-identity-operations-manager-sailpoint","title":"Identity Operations Manager - SailPoint","company":{"id":8699,"name":"RSM US","domain":"rsmus.com","url":"https://alion.io/company/rsm","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":186,"ghost_share":0,"stale_share":0.667,"repost_share":0.005,"time_to_fill_p50_days":23,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":98000,"max":180400,"currency":"CAD","period":"year","gross":null,"usd_annual":126724},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"IAM","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Active Directory","optional":true},{"name":"Java","optional":true},{"name":"Okta","optional":true},{"name":"Rest API","optional":true}],"status":"closed","first_seen_at":"2026-09-25T17:24:48Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-10T23:43:11Z","board_verified":false,"closed_at":"2026-10-10T23:43:11Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.\nThe Identity Operations Manager will oversee day-to-day Identity Governance & Administration (IGA) operations with a primary focus on SailPoint. This leader will manage a regional team, ensure operational excellence, and serve as a key escalation point for complex identity issues across Middle East clients. The role blends technical depth with people leadership, process governance, and cross-functional coordination to ensure secure, reliable, and scalable identity services.\nKey Responsibilities\nLeadership & Operational Management\nLead, mentor, and develop a team of Identity Operations Engineers supporting SailPoint environments across the Middle East region.\nOversee daily IGA operations, ensuring SLAs, service quality, and customer satisfaction targets are consistently met.\nAct as the primary escalation point for high-priority identity incidents, coordinating response efforts across engineering, security, and client teams.\nDrive continuous improvement initiatives, operational maturity, and process optimization within the identity operations function.\nSailPoint & IAM Expertise\nProvide advanced technical oversight for SailPoint IdentityIQ (IIQ)/IdentityNow /Identity Security Cloud (ISC) operations, including troubleshooting, configuration, and lifecycle management.\nGuide the team in resolving complex identity issues, integrating with cloud/on-prem systems, and supporting custom SailPoint workflows and connectors.\nEnsure proper execution of access reviews, provisioning/deprovisioning processes, and identity lifecycle governance.\nProgram Governance & Compliance\nHave an understanding of the data privacy and other applicable regulations relevant to supporting Middle East clients. \nOversee and regularly update documentation, operational runbooks, and knowledge-base content to ensure consistent execution and audit readiness.\nMaintain metrics for overall L1/L2 operations on a weekly basis. \nCollaborate with SailPoint's delegated operations personnel to ensure appropriate allocation of resources to support clients in a timely and efficient manner.\nCross-Functional Collaboration\nWork closely with Engineering, DevOps, and Product teams to address critical platform issues, ensuring timely deployment of patches, and support upgrades.\nCollaborate with client's stakeholders to understand, communicate technical issues and liaise / collaborate with client's engineers or SailPoint's engineers where applicable.\nOperational Excellence\nMonitor performance metrics, and operational KPIs; utilize tools available with SailPoint to provide executive-level reporting and insights identity operations.\nLead trend analysis and root-cause investigations to proactively identify systemic issues and prevent recurrence.\nParticipate in on-call rotation to support 24x7 operational coverage, specifically for P1 issues. Ensure P1 issues are given the attention within the defined SLA's.\nRequired Qualifications\n5+ years of experience in IAM operations, with at least 2+ years in a supervisory or managerial capacity.\nExperience with integrations, connector management, performance tuning and analysis \nExperience with cloud platforms (AWS, Azure) and hybrid identity architectures.\nStrong communication skills, including experience working and supporting international teams and clients.\nProven ability to lead teams, manage escalations, and drive operational improvements and customer satisfaction.\nPreferred Skills\nStrong hands-on experience with SailPoint IdentityIQ (IIQ) and/or IdentityNow /Identity Security Cloud (ISC) in enterprise environments.\nSolid understanding of identity protocols and technologies (SAML, OAuth, SCIM, REST APIs).\nExperience with additional IAM platforms (Azure, Okta, Oracle, IBM, etc.).\nBackground in Java-based troubleshooting or development (helpful for SailPoint customization).\nFamiliarity with Active Directory, Azure AD, and enterprise directory services.\nExperience with IAM governance workflows.\nStrong analytical mindset with the ability to think creatively when solving complex identity issues.\nAt RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.\nRSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.\nAccommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at .\nAt RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.\nCompensation Range: $98,000 - $180,400Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.","description_format":"text","description_chars":6724,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-25T17:24:48Z"},{"event":"close","at":"2026-10-10T23:43:11Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":126724,"is_top_pay":false},"html_url":"https://alion.io/job/rsm-us-identity-operations-manager-sailpoint","json_url":"https://alion.io/job/rsm-us-identity-operations-manager-sailpoint.json","meta":{"generated_at":"2026-10-18T09:27:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14077,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8699},"rest":"https://alion.io/mcp/rest/get_company?id=8699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frsm-us-identity-operations-manager-sailpoint"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frsm-us-identity-operations-manager-sailpoint"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frsm-us-identity-operations-manager-sailpoint"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rsm-us-identity-operations-manager-sailpoint\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frsm-us-identity-operations-manager-sailpoint"}]}