{"id":1245465,"url":"https://alion.io/job/rsm-us-it-support-analyst-1","title":"IT Support Analyst 1","company":{"id":8699,"name":"RSM US","domain":"rsmus.com","url":"https://alion.io/company/rsm","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":106,"ghost_share":0,"stale_share":0.868,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-27T07:06:55Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.\nThe Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Additional responsibilities to include:\nProvides technical support by phone and live chat to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications.\nSupport and maintenance of PCs including but not limited to:\nComplete PC setup and deployment for new employees using standard hardware, images, and software.\n\nTrain new employees on the use of PC and other networked equipment using standard training documents.\n\nAssign users and computers to proper business groups in Active Directory.\n\nPerform timely workstation hardware and software upgrades.\n\nTroubleshoot and resolve hardware, connection, and software issues reported\n\nCoordinate with authorized vendor for PC hardware repair.\n\nMonitor and remove virus, spy-ware, and other non-authorized software.\n\nMaintain and/or coordinate local hardware inventory\n\nMaintain local office network devices and print server\n\nInstall and upgrade network devices as required\n\nReport server issues to appropriate networking teams and assist in troubleshooting\n\nSetup and maintain network printers, scanners, and multi-function devices as well as facilitate repairs\n\nComplete various projects and tasks as assigned as such:\nIT focus groups\n\nRemediation projects (OS and Hardware).\n\nReconciliation of licenses associated with locally purchased software.\n\nCoordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance.\n\nTasks related to potential office remodels or relocations\n\nSupport firm software\n\nSupport Desktop Management with post-mass deployment issues of standard software\n\nProvide IT support for local software within region\n\nUpgrade local server software as necessary\n\nEDUCATION\nAssociate degree in Information Systems, Business, or related field, or equivalent experience.\n\nTECHNICAL/SOFT SKILLS\nWorking knowledge of hardware and applications including but not limited to:\nMicrosoft Windows OS, MS Office Suite, asset management, Microsoft Active Directory, computer imaging software, ServiceNow, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment.\n\nSPECIAL REQUIREMENTS SPECIFIC TO JOB\nExcellent verbal and written communications\n\nDemonstrates a working knowledge of the technology tools required within assigned responsibilities\n\nEffective organization and time management skills\n\nAbility to manage multiple tasks\n\nStrong attention to detail\n\nAbility to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.\n\nAbility to work in a highly collaborative environment and consult effectively with employees at all levels.\n\nEXPERIENCE\n1-3 years relevant experience in IT or Customer Service.\n\nMANAGEMENT\nN/A\n\nPREFERRED REQUIREMENTS\nBachelor’s degree\n\nAt RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.\nRSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.\nAccommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSMis committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at .","description_format":"text","description_chars":5452,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-25T17:24:42Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.571,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:22","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rsm-us-it-support-analyst-1","json_url":"https://alion.io/job/rsm-us-it-support-analyst-1.json","meta":{"generated_at":"2026-09-28T06:01:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4179,"day_limit":5000,"remaining_today":821,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}