{"id":352873,"url":"https://alion.io/job/rsm-us-servicenow-administrator","title":"ServiceNow Administrator","company":{"id":8699,"name":"RSM US","domain":"rsmus.com","url":"https://alion.io/company/rsm","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":161,"ghost_share":0,"stale_share":0.652,"repost_share":0.012,"time_to_fill_p50_days":32,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Salvador, El Salvador"],"countries":["SV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BeyondTrust","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-31T03:58:55Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.\nThe ServiceNow Administrator is a key member of the DASH / Technical Operations Team, responsible for the day-to-day administration, configuration, and maintenance of the firm’s ServiceNow platform. This role plays a critical part in ensuring the platform’s reliability, performance, and security, while also providing essential basic engineering and operational support.\nThe ServiceNow Administrator manages core ITSM applications, troubleshoots platform issues, and helps automate internal business processes. The role also includes light development and customization to enhance functionality and support evolving business needs. This position requires a proactive, detail-oriented individual with a strong understanding of the ServiceNow platform, IT Service Management best practices, and foundational application development and scripting knowledge.\n\nRESPONSABILITIES\nAdminister and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management \nConfigure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows \nManage users, groups, roles, and access controls in alignment with security and governance standards \nTroubleshoot platform and application issues, identifying root cause and implementing corrective actions\nSupport data imports, exports, and basic integrations under established standards and guidance\nImplement minor enhancements and low code solutions to improve operational efficiency and user experience\nMaintain platform documentation, operational procedures, and knowledge articles\nSupport other applications managed by the Technical Operation Team (Secret Server and BeyondTrust)\nREQUIREMENTS AND QUALIFICATIONS\nMinimum Requirements\nBachelor’s degree in information technology, Computer Science, or related field.\nExperience with the ServiceNow platform.\nAbility to work both independently and as part of a collaborative, cross-functional team, contributing to the firm's overall success.\nExcellent problem-solving, communication, and interpersonal skills, with a focus on internal customer service.\nThe ability to communicate effectively and professionally.\nAbility to work under pressure and manage multiple tasks simultaneously.\nServiceNow CSA certification is required within 6 months of starting position.\nPreferred Requirements\n1 - 3 years of ServiceNow experience\nServiceNow CSA certification\nITIL Certification\nAt RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.\nRSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteranstatus; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.\nAccommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSMis committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at .","description_format":"text","description_chars":4451,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-05T19:03:59Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.28,"age_days":74,"expected_fill_days":32,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/rsm-us-servicenow-administrator","json_url":"https://alion.io/job/rsm-us-servicenow-administrator.json","meta":{"generated_at":"2026-10-31T13:28:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20902,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8699},"rest":"https://alion.io/mcp/rest/get_company?id=8699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frsm-us-servicenow-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frsm-us-servicenow-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frsm-us-servicenow-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rsm-us-servicenow-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frsm-us-servicenow-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":352873}},{"tool":"search_jobs","arguments":{"company":"rsmus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":352873},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}