{"id":1917252,"url":"https://alion.io/job/rssfe-case-coordinator-smile-program-temporary-full-time","title":"Case Coordinator, SMILE Program - Temporary, Full-time","company":{"id":1229574,"name":"RSSFE","domain":"rssfe.on.ca","url":"https://alion.io/company/rssfe","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Bay, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":173},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T16:46:18Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-11T03:36:15Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nPosition at VON Canada (Ontario)\nRequisition Details:\nEmployment Status: Temporary, Full-time (1.0 FTE) \nProgram Name: SMILE Program\nNumber of Hours Bi-Weekly: 75\nWork Schedule: Days\nAnticipated End Date: February 2028\nOn Call: No\nExisting Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.\nJob Summary:\nThe Case Coordinator provides clients with comprehensive assessments ensuring a high-quality client experience. The Case Coordinator is responsible for developing, in consultation with the client and caregiver, a comprehensive care plan to meet the client’s goals and for supporting the client and caregiver to manage their care budgets and required resources. The Case Coordinator supports the philosophy of client self-management and works within the framework of VON policies, procedures, standards and quality & risk management.\nKey Responsibilities:\nInterpret and completes current standardized assessment tools such as the interRAI CHA, supports Intensity Scale, Application for Developmental Services, or other assessment tools as appropriate.\nCompletes client assessments using conversation based methodology.\nDevelops and conducts a comprehensive therapeutic rapport.\nIdentifies and prioritizes environmental risk for client’s health and safety (shelter, food and running water, temperature control and overall condition of living environment). \nDevelops a comprehensive care plan (interpreting the Clinical Assessment Protocol and care planning).\nFacilitates access to client identified services ensuring navigation to appropriate resources to support the care plan and goals.\nMakes referrals to community and health resources as required.\nWith client consent, consults with partners in care service plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs.\nMonitors client progress and adjusts care plans as required.\nReviews client care plan expenditures and supports clients to manage within the client care budget advocating for additional financial resources when needed for client care. \nAccesses and reviews assessment.\nCollects and reports relevant data to Manager on program outcomes as required by funder.\nAdheres to the prescribed privacy policies and standards for Community Support Service or Developmental Services agencies including VON.\nPositively and professionally represents all potential providers, external stakeholders, community agencies and service providers to clients while maintaining a depth of knowledge on the community resources. \nResponsible to mediate and problem solve with multiple parties in a variety of contexts.\nCommon Responsibilities:\nPromotes the goals and values of VON and their role as an integrated community care provider. \nPromotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures. \nAbides by all VON policies and work practices.\nAbides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.\nWorks in collaboration with other staff in a team approach to service delivery.\nExternal and Internal Relationships:\nEngages frequently with Administrative Support, Community Support and Home Care program Coordinators and Manager. \nNetworks and collaborates with all regional partners, Health Care and non-traditional providers and agencies. \nEducation, Designations and Experience:\nUniversity Degree or College Diploma in Health or Social Services field.\nMinimum of 3 years related experience in a home and community care organization or social services program including experience in case management and experience in building external and community relationships.\nDemonstrated experience in completing validated common assessment tools and maintaining competency.\nBroad working knowledge of community resources, including service and programs within defined catchment area.\nKnowledge and skills in comprehensive assessment and the ability to maintain proficiency. \nWorking with volunteers and seniors an asset.\nSkill Requirements:\nStrong attention to detail and accuracy. \nSkilled in communication (verbal, written, listening), rapport building and relationship management.\nComputer proficiency in Windows OS and Microsoft Office programs.\nThe ability to use analytical skills and understand/interpret client assessment data.\nAbility to effectively manage multiple tasks, while prioritizing, meeting deadlines and working well under pressure.\nKnowledge of social and developmental service sectors may be required \nDemonstrated skills in leadership, team building.\nAbility to educate client and families on available program resources.\nStrong time management and organizational skills.\nAbility to work independently and as part of a team.\nAbility to accept and facilitate change.\nAbility to maintain confidentiality.\nOther:\nAvailable for weekend assessment coverage. \nMust have access to a personal vehicle for business use and possess both a current driver’s license and proof of vehicle insurance.\nA current and original copy of a satisfactory Criminal Records Check.\nA Vulnerable Sector Search and/or a Child Abuse Registry Check may be required.\nThe use of Personal Protective Equipment (PPE) may be required. \nWorking conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.\n\nVON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at https://www.von.ca/en/accessibility for further details.\nVON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.","description_format":"text","description_chars":6403,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T16:46:18Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.776,"p_room":0.945,"age_days":4,"expected_fill_days":9,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/rssfe-case-coordinator-smile-program-temporary-full-time","json_url":"https://alion.io/job/rssfe-case-coordinator-smile-program-temporary-full-time.json","meta":{"generated_at":"2026-10-11T05:16:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4820,"day_limit":5000,"remaining_today":180,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1229574},"rest":"https://alion.io/mcp/rest/get_company?id=1229574"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frssfe-case-coordinator-smile-program-temporary-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frssfe-case-coordinator-smile-program-temporary-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frssfe-case-coordinator-smile-program-temporary-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rssfe-case-coordinator-smile-program-temporary-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frssfe-case-coordinator-smile-program-temporary-full-time"}]}