{"id":1169979,"url":"https://alion.io/job/rssfe-client-service-associate-csa-planning-scheduling-temporary-part-time-0-4","title":"Client Service Associate (CSA) - Planning & Scheduling - Temporary, Part-time 0.4","company":{"id":1229574,"name":"Rssfe","domain":"rssfe.on.ca","url":"https://alion.io/company/rssfe","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-24T06:43:31Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T09:43:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nPosition at VON Canada (Ontario)\nRequisition Details:\nEmployment Status: Temporary, Part-time (0.4 FTE)\nProgram Name: Visiting Nursing\nNumber of Hours Bi-Weekly: 30\nWork Schedule: Days, Evenings, Weekends\nAnticipated End Date: October 2027\nOn-Call: No \nExisting Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position. \nAbout us:\nVON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.\nVON - At the heart of care.\nAbout the role:\nAre you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!\nWhat we offer:\nCompetitive salaries, vacation time, and paid statutory holidays\nTiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program\nDefined Benefit Pension Plan with company contribution for eligible employees\nWork-life balance from structured schedules\nComprehensive orientation program\nOpportunities for skill development, eLearning, and career advancement\nExposure to new health care technology\nWhat you'll do:\nAssign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures\nManage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies\nHandle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties\nWork closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week\nSupport clients, nurses, and home support workers to ensure they receive high-quality care\nAdapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines\nProtect confidential information about clients, colleagues, suppliers, and VON's operations\nPerform other duties as assigned\nWhat we're looking for:\nUniversity or college education preferred; high school diploma required\nOffice Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset\nProficiency in MS Office programs, Outlook, faxing software, and database management\nExperience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset\nExperience in a healthcare environment is advantageous\nPrevious customer service experience in a contact center environment is an asset\nExperience in a unionized environment is a benefit\nA current and original copy of a satisfactory Criminal Records Check\nThe use of Personal Protective Equipment (PPE) may be required\nVON Canada: Careers that fit your life. Join our team today!\nA quick note: This posting is for recruitment purposes. Full job descriptions are available.\nWorking conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. \nOther commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler, Medical Administration, clerk \n\nVON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at https://www.von.ca/en/accessibility for further details.\nVON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.","description_format":"text","description_chars":4588,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T06:43:31Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:3","win:early"],"computed_at":"2026-09-24T13:14:15Z"},"pay":null,"html_url":"https://alion.io/job/rssfe-client-service-associate-csa-planning-scheduling-temporary-part-time-0-4","json_url":"https://alion.io/job/rssfe-client-service-associate-csa-planning-scheduling-temporary-part-time-0-4.json","meta":{"generated_at":"2026-09-24T13:14:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}