{"id":2085078,"url":"https://alion.io/job/rtp-menedzher-po-rabote-s-klientami","title":"Менеджер по работе с клиентами","company":{"id":810203,"name":"RTP","domain":"rtp.ru","url":"https://alion.io/company/rtp-6","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kolomna, Russia"],"countries":["RU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":null,"currency":"RUB","period":"month","gross":false,"usd_annual":12744},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"1C","optional":false},{"name":"Bitrix","optional":false},{"name":"Bitrix24","optional":false},{"name":"Outlook","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-26T12:04:06Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T21:26:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":2},"description":"Обязанности:\n Приём и обработка входящих заказов - приём заказов через сайт, почту, мессенджеры и соцсети; проверка корректности данных; фиксация заявок в CRM (Битрикс24, 1С).\n\n Ведение «теплой» базы, работа с текущими заказчиками для увеличения объема продаж.\n\n Консультирование клиентов - помощь в выборе товара, разъяснение условий оформления, сроков и способов получения заказа.\n\n Координация комплектации и доставки - взаимодействие со складом, работа с курьерскими службами, отслеживание статуса заказа.\n\n Документальное сопровождение - контроль корректности оформления документов (счета, накладные, УПД), подготовка сопроводительных документов для клиента.\n\n Работа с рекламациями и возвратами - обработка претензий, решение спорных ситуаций, оформление возвратов.\n\n Ведение отчётности - отслеживание статусов заказов в CRM и таблицах, подготовка операционных отчётов.\n\n Требования:\n Опыт работы в клиентском сервисе или обработке заказов - от 1 года.\n\n Уверенное знание 1С, Bitrix24, Excel, Word, Outlook. 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