{"id":3522742,"url":"https://alion.io/job/rtx-analyst-programs-customer-service-aftermarket","title":"Analyst - Programs, Customer Service & Aftermarket","company":{"id":1162,"name":"RTX","domain":"rtx.com","url":"https://alion.io/company/raytheon-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":505,"ghost_share":0,"stale_share":0.699,"repost_share":0.02,"time_to_fill_p50_days":26,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":19000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-30T12:51:25Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T07:37:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Date Posted:\n2026-10-30\n\nCountry:\nIndia\n\nLocation:\nIN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli\n\nPosition Role Type:\nHybridWho We Are:\nAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.\nPratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.\nWhat Our Expectations are:\nIn Customer Programs, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and targeted customer outreach. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by using technology, striving for proactivity, committing collectively, and always acting with integrity and respect. The P&WC engine programs are powering 5 engine markets: Regional turboprop aircrafts, General aviation aircrafts, Business jets aircrafts, Helicopters and Auxiliary power systems on larger aircrafts, which help connecting people and economies around the world.\nFunction Description:\nAs an analyst in the Customer Programs team, you will be responsible for addressing in-service quality and cost drivers for General aviation, Business aviation, Regionals and Helicopter programs. You are required to support the integrated product teams (IPT) and influence the mitigation and corrective action on a part / engine, which could affect the safety, reliability, maintainability & availability of a product or the cost of operation of P&WC engines.\nWhat You Will Do:\nAct as a customer programs expert, analyzing fleet issues and collaborating with cross-functional teams to resolve them effectively.\nConduct product performance and reliability analyses across the assigned fleet population.\nAnalyze engine field issues to support quality and safety risk assessments.\nEvaluate safety-related issues and prepare materials for reviews with regulatory authorities such as TCCA.\nSupport enhancements to Instructions for Continued Airworthiness (ICA).\nEnsure adherence to Quality & ensure processes are in compliance with Customer Service Operating Procedures (CSOP)\nDeliver Process Improvements & drive Best Practice’s across the program.\nQualification You Must Have:\nBachelor’s degree in Aeronautical / Aerospace / Mechanical or Aircraft Maintenance Engineering.\n0-2 years of relevant experience in the aviation industry, preferably in Reliability Engineering, Technical Services, MRO, or In-service Support roles.\nUnderstanding of reliability fundamentals including, removal rates, trend analysis, and failure mode identification.\nFamiliarity with aero engine technical publications such as CMMs, ES, SBs, IPCs, EMMs, and regulatory compliance requirements.\nProficiency in Microsoft Office tools (Excel, PowerPoint) and working knowledge of Power BI for data visualization\nProven track record of pro-activeness and taking accountability for his/her own work and supporting others where required to achieve success\nGood interpersonal skills with a positive outlook when presented with challenges. Ability to communicate effectively and challenge peers and seniors when required.\nAbility to lead standard and/or medium complex technical work packages and deliver successfully and to quality. Demonstrated focus on driving quality, compliance and continuous improvement\nAbility to work under pressure and prioritize work effectively\nGood team building and team management skills and ability to lead without authority and influence multiple stakeholders to achieve desired resulty\nWork Location: Bangalore\nTravel: No travel requirement\nEmployment Type: Full-time\nThis position requires flexibility to support outside the regular office hours as per the need basis\nRTX adheres to the principles of equal employment. 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